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ExoticDirect Reviews

Displaying all 1,994 reviews

Mr Graeme Donald

Feefo Verified

5 years ago

What Mr Graeme Donald said about ExoticDirect:

Very easy nothing to do really

They did exactly what a quality insurer should do The card when my Dorothy passed was a nice thought.

Nathan

ExoticDirect

5 years ago

Hello Graeme, Thank you so much for taking the time to rate us 5*s. We are very sorry to hear about the loss of your Dorothy please accept our condolences. Kind regards, The Exotic Direct Team.

Mr Charles Curtis

Feefo Verified

5 years ago

What Mr Charles Curtis said about ExoticDirect:

Great sevice

Great service and dealt directly with my vet

Mrs Pauline White

Feefo Verified

5 years ago

What Mrs Pauline White said about ExoticDirect:

Good service

Simple easy to use renewal

Nathan

ExoticDirect

5 years ago

Hello Pauline, Thank you so much for rating us 4*s. We really appreciate the feedback. Happy to hear you found the renewal process to be easy! Kind regards, The Exotic Direct Team.

Mr K & Mrs S Formstone

Feefo Verified

5 years ago

What Mr K & Mrs S Formstone said about ExoticDirect:

Excellent service especially given the current time.

Excellent Service

Nathan

ExoticDirect

5 years ago

Hello Mr & Mrs Formstone, Thank you so much for rating us 5*s. We are glad to hear you found the service to be excellent! Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

5 years ago

For my tortoise

Handle my claim very well and quickly

Trusted Customer

Feefo Verified

5 years ago

Yes. Very helpful service

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for rating us 5*s. Very happy to hear you found the service to be helpful! Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

5 years ago

Excellent

Prompt acknowledgement and payment. Very helpful when I had cause to contact office.

Nathan

ExoticDirect

5 years ago

Hello, Thank you for your 5* Review! Glad you found the staff to be helpful when you contacted us! Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

5 years ago

Efficient staff

Despite staff working from due to Covid they still provided an efficient service and processed my claim in a timely manner.

Mr C & Mrs J Bingham

Feefo Verified

5 years ago

What Mr C & Mrs J Bingham said about ExoticDirect:

More consideration in the writing of their forms. They deal with birds, who often die suddenly (I have owned birds for over 30 years, and only once has a bird not died suddenly). So asking what the...

Hayley

ExoticDirect

5 years ago

Dear Mr & Mrs Bingham, We are sorry to hear that you felt the questions on the claims form were inconsiderate. Our claims forms are multipurpose use so customers can claim their veterinary fees and also for the passing of their pet. We are always looking at ways to improve our processes and your feedback has been passed on to the team. Please do contact us if we can be of any further assistance, Kind Regards, The Exotic Direct Team.

Mr Raymond Hirons

Feefo Verified

Higher Heath

5 years ago

What Mr Raymond Hirons said about ExoticDirect:

Supportive, professional, helpful

Highly recommended. Claim dealt with quickly and all aspects explained to my satisfaction.

Hayley

ExoticDirect

5 years ago

Hi Raymond! Thanks so much for taking the time to leave us with your 5 star review. It's great to hear you were satisfied with your claims experience! We hope you have a lovely day, The Exotic Direct Claims Team.

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