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ExoticDirect Reviews

Displaying all 1,994 reviews

Miss Cheyanne Jones

Feefo Verified

5 years ago

What Miss Cheyanne Jones said about ExoticDirect:

They dealt with my claim promptly, and without fuss.

Hayley

ExoticDirect

5 years ago

Hi Cheyanne, Thank you so much for taking the time to leave us your positive review. It is lovely to hear that your claim was processed promptly and that you are happy with the service. Kind Regards, The Exotic Direct Claims Team.

Mrs Jane Chown

Feefo Verified

Isle of Wight

5 years ago

What Mrs Jane Chown said about ExoticDirect:

No idea what my renewal fee is

Not sufficient information

Nathan

ExoticDirect

5 years ago

Good Afternoon Jane, Thank you for your feedback we really do appreciate it. I have sent an email containing the documents you require to the email address we have on file for you. We did send a letter containing this information on the 04/05/2021 however it seems that it has not arrived, I can only apologise for this! Please let us know if there is anything further we can do for you. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

5 years ago

Definitely buy from them again! Nice guys and gals, and very personable!

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for rating us 4*s. we really appreciate the time taken to leave a review. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

5 years ago

No better company for exotic pets

I love this insurance for my parrots, it goes down in price every year which is unusual. Lovely to know I have peace of mind. My parrots are real clowns and very active and I can tell them to be...

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for rating us 5*s. We really appreciate the wonderful feedback you have given us. I hope the Parrots continue to listen to your advice! Kind regards, The Exotic Direct Team.

Mrs Kiran Parmar

Feefo Verified

5 years ago

What Mrs Kiran Parmar said about ExoticDirect:

Helpful and supportive

Nathan

ExoticDirect

5 years ago

Good afternoon Kiran, Thank you so much for rating us 5*. Kind regards, The Exotic Direct Team.

Mrs Claire Cornwall

Feefo Verified

5 years ago

What Mrs Claire Cornwall said about ExoticDirect:

The staff very nice, claim took to long to process. The staff didn't know all the insurance details I had to tell them.

Hayley

ExoticDirect

5 years ago

Hi Claire, Thank you for taking the time to leave us your feedback and for your kind words regarding the team. I have had a quick look into the processing time of the claim and I can see that we were missing information from the vets which caused a delay in us issuing the settlement. I am glad to see the claim has now been processed and paid but if you do have any further concerns please do not hesitate to contact us on 0345 982 5505 and we will be happy to help! Kind Regards, The Exotic Direct Claims Team.

Miss Ruth Cawley

Feefo Verified

5 years ago

What Miss Ruth Cawley said about ExoticDirect:

Quick, easy and painless!

The whole process was incredibly simple and easy to follow, with the best quote for pet insurance that we've managed to find - especially for an African Pygmy Hedgehog!

Nathan

ExoticDirect

5 years ago

Good Afternoon Ruth, Thank you for rating us 5*s. So happy to hear that you found the process simple and you were happy with your quote! Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

5 years ago

Good thanks

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for rating us 4*s. Kind regards, The Exotic Direct Team.

Mrs Tammy Sobers

Feefo Verified

5 years ago

What Mrs Tammy Sobers said about ExoticDirect:

Very helpful

The call assistant was very sympathetic when I advised her my beautiful Chinchilla had passed away and stated she would update the details

Nathan

ExoticDirect

5 years ago

Good Afternoon Tammy, Thank you for rating us 5*s! We are very sorry to hear about the loss of your Chinchilla please accept our condolences. We are happy to hear that the agent you spoke with was able to make the process easier at this difficult time. Kind regards, The Exotic Direct Team.

Mrs Zoe Riding

Feefo Verified

5 years ago

What Mrs Zoe Riding said about ExoticDirect:

Great service

Brilliant service. I needed to amend my policy as I have the wrong microchip number and it was sorted for me straight away. Super efficient and would recommend to other in the future.

Nathan

ExoticDirect

5 years ago

Hello Zoe, Thank you so much for rating us 5*s. We really appreciate the time taken to leave a review. Happy to hear we were able to get the correct microchip number in place for you!. Kind regards, The Exotic Direct Team.

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