How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ExoticDirect Reviews

Displaying all 1,994 reviews

Trusted Customer

Feefo Verified

5 years ago

Very easy to decide which policy to have. I'm happy that Thea is now covered for emergencies

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 5*s!We are always happy to help you chose the cover that best suits your needs for Thea.Kind regardsThe Exotic Direct Team

Mrs Kirsty Wright

Feefo Verified

5 years ago

What Mrs Kirsty Wright said about ExoticDirect:

Easy automatic renewal process with peace of mind

Alec

ExoticDirect

5 years ago

Hi Kirsty, Thank you for giving us this positive review and also for taking the time to add your comments. It's great to know that you are happy with our renewal process and also that having the pet insurance cover gives you peace of mind. Should you ever have any questions about your policy, or if you need to make any changes, please do get in touch and we'll be very happy to assist you in any way that we can. Best regards, The Exotic Direct Pet Insurance Team

Mr Matthew Harris

Feefo Verified

5 years ago

What Mr Matthew Harris said about ExoticDirect:

Quick to setup great service

Alec

ExoticDirect

5 years ago

Hi Matthew, Thank you for giving us this positive review. It's great to know that you found it quick to setup the pet insurance cover you wanted and also that you're happy with the service we've been able to provide you with so far. Should you ever have any questions about your policy, or need to make any changes to it, please do get back in touch and we'll be very happy to assist you in anyway that we can. Best regards, The Exotic Direct pet Insurance Team

Trusted Customer

Feefo Verified

5 years ago

Great Service

They are a great service and customer service colleagues are always pleasant to speak to and very helpful.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add such nice comments. We're all really pleased to hear that you're happy with the level of service that we have been able to provide you with so far and also that you found our staff to be both pleasant and helpful. Should you ever have any questions about your pet insurance policy, please do let us know and we'll be very happy to assist you in any way that we can. Best regards, The Exotic Direct Pet Insurance Team

Christine

Feefo Verified

COVENTRY

5 years ago

What Christine said about ExoticDirect:

Reliable & Trusted insurance company

Professional trustworthy & caring insurance company.

Imane

ExoticDirect

5 years ago

Hello Mrs Christine, Thank you for rating us 5*s! We are happy to hear that you were treated professionally and with care . Your trust is valuable to us . Kind regards The Exotic Direct Team

Christine

5 years ago

In these times of uncertainty it is reassuring to deal with a company that continue to provide a quick and efficient service. Thank you

Christine

5 years ago

In these times of uncertainty it is reassuring to deal with a company that continue to provide a quick and efficient service. Thank you

Alec

ExoticDirect

5 years ago

No problem at all. Should you ever have any further questions about your policy, please do get back in touch and we'll be very happy to assist. Best regards, The Exotic Direct Pet Insurance Team

Mr Malcolm Colton-Lowe

Feefo Verified

5 years ago

What Mr Malcolm Colton-Lowe said about ExoticDirect:

Checking payment date.

Fantastic customer service when I called. Spoke to a chap called Nathan who was extremely helpful and answered my query. He told me that he’d back to me via email as soon as he could and did so...

Imane

ExoticDirect

5 years ago

Hello Mr Malcolm,Thank you for rating us 5*s!We are happy that you got the help you needed swiftly, We'll pass this onto Nathan, I'm sure it will make his day .Don't hesitate to get in touch if you ever need any assistance with your policy .Kind regardsThe Exotic Direct Team

Mrs Lynette Rogers

Feefo Verified

5 years ago

What Mrs Lynette Rogers said about ExoticDirect:

Sending a reminder was good but I don't have all day to hang around waiting for someone to speak to me when I phone so resorted to sending in the post.

Nathan

ExoticDirect

5 years ago

Good Afternoon Lynette, Thank you for your feedback we really appreciate the time you have taken to inform us of this issue. I have raised it with the team. Please let me know if there is anything further we can do for you. Kind regards, The Exotic Direct Team.

Mr Adam Thieme

Feefo Verified

5 years ago

What Mr Adam Thieme said about ExoticDirect:

Great customer service, and very helpful

Imane

ExoticDirect

5 years ago

Hello Mr Adam,Thank you for rating us 5*s!We are happy to hear that you are satisfied with our customer service .Kind regardsThe Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

Very easy to get a quote online, and helpful when I called with questions. Only downside is that there's a maximum of 3 pets per policy, which isn't always enough for small animals. I had to buy 2...

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 4*s!We are happy to hear that you were able to get the help you needed with your insurance .Just wanted to clarify that in case you need your pets to share the same £2000 vet fee cover, there is a limit on the number of pets that can share that cover (3) , this is in order to insure that each pet gets an appropriate care if needed.You could have all your pets under one policy if you opt for the premier cover wherein each pet gets its own £2000 of vet fee cover , However that is slightly more expensive than the regular one.Please don't hesitate to get in touch if you need further assistance with your policy .Kind regardsThe Exotic Direct Team

Natasha Buckley

Feefo Verified

Burntwood

5 years ago

What Natasha Buckley said about ExoticDirect:

Left feeling assured and confident in the cover I've purchased.

Recieved plenty of help and advice regarding insuring my parrot despite his disability. They made sure I knew what was included in my policy and how his disability would affect any potential claims...

Imane

ExoticDirect

5 years ago

Hello Miss Natasha, Thank you for rating us 5*s! We like to go above and beyond to meet our clients needs. We will always make sure you are satisfied and well informed about our products . Kind regards The Exotic Direct Team

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo