Hello Miss Julie,
Thank you for rating us 5*s!
We are glad that you are satisfied enough to recommend us .
We try and keep our process simple and easy for our clients.
Kind regards
The Exotic Direct Team
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Stef
Feefo Verified
5 years ago
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What Stef said about ExoticDirect:
Great service - exactly what I need
Quick and efficient service at a good price, have used this insure to insure my parrot since 2016. Would highly recommend to anyone with exotic pets of any kind.
Imane
ExoticDirect
5 years ago
Hello Estefania,
Thank you for rating us 5*s!
What a cutie we have here! we sincerely thank you for your loyalty !
It's always great to hear that our services are quick and efficient and our prices are reasonable.
Kind regards
The Exotic Direct Team
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Miss Lynn McGowan
Feefo Verified
5 years ago
What Miss Lynn McGowan said about ExoticDirect:
Great customer service and very helpful. I have been with exotic direct for 20 years. Very efficient and understanding and compassionate when making a claim
Imane
ExoticDirect
5 years ago
Hello Lynn,
Thank you for rating us 5*s!
Your loyalty means a lot to us .
We are happy to continue being at the level of your expectations.
Kind regards
The Exotic Direct Team
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Mr Damian Owen
Feefo Verified
5 years ago
What Mr Damian Owen said about ExoticDirect:
I am confused. I have had no contact
Nathan
ExoticDirect
5 years ago
Good Afternoon Damian,
Thank for for your feedback and thank you for taking my call.
I apologise that the documents we sent out were never received, I have emailed you a copy of them just in case you require them.
Kind regards,
The Exotic Direct Team.
MO
Mr Damian Owen
5 years ago
Great to have a response to a query , resolved immediately
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Trusted Customer
Feefo Verified
5 years ago
Good Website poor customer aftercare
A follow up call would be good to confirm my pet insurance which I am still not sure has been setup?
Nathan
ExoticDirect
5 years ago
Good Afternoon,
Thank you for getting in touch with us.
Sorry to hear you've had problems with confirmation of the insurance going live.
I can confirm that the insurance is currently active and that we have resent the documents via email.
Please let me know if you would like to raise this as a complaint or if there is anything else I can do for you.
We really appreciate the feedback.
Kind regards,
The Exotic Direct Team.
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Trusted Customer
Feefo Verified
5 years ago
Excellent Service
Imane
ExoticDirect
5 years ago
Hello ,Thank you for rating us 5*s!It's great to hear that you are satisfied with our service.Kind regardsThe Exotic Direct Team
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Mr Steven Timms
Feefo Verified
5 years ago
What Mr Steven Timms said about ExoticDirect:
I had a claim for my pet and they where hassle free and in good time thanks
Imane
ExoticDirect
5 years ago
Hello Mr Steven,Thank you for rating us 5*s!We are happy to hear that your interaction with us was quick and hassle free .Kind regardsThe Exotic Direct Team
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Mrs Mandy Wealthall
Feefo Verified
5 years ago
What Mrs Mandy Wealthall said about ExoticDirect:
All straight forward text and then docs through post simple
Imane
ExoticDirect
5 years ago
Hello Mrs Mandy,Thank you for rating us 5*s!It's Great to hear that our process was simple and straight forward .Kind regardsThe Exotic Direct Team
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Trusted Customer
Feefo Verified
5 years ago
No-one ever responded to my question
Nathan
ExoticDirect
5 years ago
Good Afternoon,
Thank you for your feedback.
I have looked into this for you and can see that information was requested on Friday afternoon and was sent on Monday afternoon, I apologise for the delay, I would like to advise that we are not open on the weekends and this may have contributed to the delay in our response.
Please let me know if you would like to take this further.
Kind regards,
The Exotic Direct Team.
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Miss Louise Simpson
Feefo Verified
5 years ago
What Miss Louise Simpson said about ExoticDirect:
Great policy
Great cover would recommend
Imane
ExoticDirect
5 years ago
Hello Louise,
Thank you for rating us 5*s!
It's Great to hear that you are satisfied with our services .
Kind regards
The Exotic Direct Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.