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ExoticDirect Reviews

Displaying all 1,994 reviews

Mrs Anna Wombell

Feefo Verified

4 years ago

What Mrs Anna Wombell said about ExoticDirect:

As always it’s great customer service and a great insurance company. Highly recommend.

Nathan

ExoticDirect

4 years ago

Good Morning Anna, Thank you for rating us 5*s! We really appreciate the time taken to leave a great review! Kind regards, The Exotic Direct Team.

Mr Alessandro Pappacena

Feefo Verified

4 years ago

What Mr Alessandro Pappacena said about ExoticDirect:

No response at all

I did not receive any feedback, I actually do not know even if i got a policy. Terrible UX.

Nathan

ExoticDirect

4 years ago

Good Morning Alessandro, Thank you for your feedback we really appreciate the time taken to highlight the issue you are experiencing. I can confirm that you do have a live policy with us. I have resent your documents via email and these should now be with you, unfortunately the website is experiencing technical issues at this time and our IT team are aware of these. I have also tried contacting you via telephone but have not been successful. Please let me know if there is anything further I can do. Kind regards, The Exotic Direct Team.

Mr Darren Bolton

Feefo Verified

Bournenouth

4 years ago

What Mr Darren Bolton said about ExoticDirect:

Very helpful finding me the right insurance

Spoke to Mia who was very helpful and found the right kind of insurance I was looking for. Wasn't being talked into buying something I didn't need which was nice. A very welcomed voice after a busy...

Nathan

ExoticDirect

4 years ago

Good Afternoon Darren, Thank you so much for rating us 5*s! We really appreciate the time you have taken to leave us with a good review! I have passed this message on to Mia. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

4 years ago

I had no problem at all signing up my little budgie or my African grey

It was very easy to sign up and I would have no problem recommend exotic direct to my family and friends

Nathan

ExoticDirect

4 years ago

Good Afternoon, Thank you for rating us 5*s! We really appreciate the time you have taken to leave us a great review. It's lovely to hear that you would recommend us to your family and friends! Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

5 years ago

Awful service

Still unable to pay for my policy. Have phoned and emailed on numerous occasions. Give up now. Will have to go elsewhere

Nathan

ExoticDirect

4 years ago

Good Afternoon, Thank you for your feedback. I am very sorry to hear that you have experienced problems regarding the payment for your policy. Thank you also for taking my phone call today, I can confirm that the policy is now live and active and you have been sent an email confirmation of this. Please let me know if there is anything further I can help with. Kind regards, The Exotic Direct Team.

Mrs Shirley Cross

Feefo Verified

5 years ago

What Mrs Shirley Cross said about ExoticDirect:

Had difficulty with putting the info into my phone that is not a good thing for me to have to do! Other years have rung and they have taken the details which I much preferred. Exotic Direct are...

Nathan

ExoticDirect

4 years ago

Good Afternoon Mrs Cross, Thank you for rating us 4*s! We are sorry to hear you have had difficulties with the new phone system. Many of us are still working from home and we have found this to be the most secure system to use at the current time. I have passed on your feedback to the relevant departments however. Kind regards, The Exotic Direct Team.

Mrs Dawn Edwards

Feefo Verified

5 years ago

What Mrs Dawn Edwards said about ExoticDirect:

Excellent customer service

I struggled to find insurance for my baby tortoise but exotic pets were really helpful even when I filled the forms in wrong.

Nathan

ExoticDirect

4 years ago

Good Afternoon Mrs Edwards, Thank you so much for rating us 5*s! We are very happy we were able to assist you with the forms for your little one! Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

5 years ago

Was easy to do

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our process fuss-free.We try to do our best as a team to make the customer journey as easy and enjoyable as possible.Kind regardsThe Exotic Direct Team

Mr Varu

Feefo Verified

5 years ago

What Mr Varu said about ExoticDirect:

Great customer service. Think I spoke to Mia who was great.

Imane

ExoticDirect

5 years ago

Hello Vijay,Thank you for rating us 5*s!We are very pleased to hear that you are satisfied with our customer service executives.We will make sure to pass on the feedback to Mia , I am sure it will make her day .Kind regardsThe Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

Can’t beat Exotic personal

Exotic pets straight forward and well priced.

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our offer unbeatable.We try to do our best as a team to make our prices as low and fair as possible.Kind regardsThe Exotic Direct Team

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