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ExoticDirect Reviews

Displaying all 1,994 reviews

Trusted Customer

Feefo Verified

5 years ago

Excellent service always good advice not needed to use them yet has guinea pigs are in great health

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you were satisfied with your interactions with our customer service representatives.Kind regardsThe Exotic Direct Team

Mrs Siu Li

Feefo Verified

5 years ago

What Mrs Siu Li said about ExoticDirect:

I have no problem with the renewal. The staffs are helpful and kind. The past experiences with your company were good and thankful.

Imane

ExoticDirect

5 years ago

Hello Siu,Thank you for rating us 5*s!We are happy to hear that you find our renewal process fuss-free and our customer service representatives helpful and kind.Kind regardsThe Exotic Direct Team

Miss Rachel Dean

Feefo Verified

5 years ago

What Miss Rachel Dean said about ExoticDirect:

Insensitive

Both pets on my policy have passed away. You have been advised and claims for both are currently being reviewed. Received my renewal letter in the meantime. Assume this is just an automatic thing but...

Imane

ExoticDirect

5 years ago

Hello Rachel,Thank you for leaving your feedback and for speaking to me today. We are pleased that we were able to resolve your issue and please don't hesitate to contact us if you require any further assistance in the future.Kind regardsThe Exotic Direct Team

Mrs Debbie Sheldrake

Feefo Verified

Hadleigh suffolk

5 years ago

What Mrs Debbie Sheldrake said about ExoticDirect:

Winnies insurance

Very helpful and easy to sort my policy for Winnie, I spoke to two different people and were both very friendly

Imane

ExoticDirect

5 years ago

Hello Debbie,Thank you for rating us 5*s!We are very pleased to hear that we got you all sorted out with Winnie.Kind regardsThe Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

Very empathic and helpful after the loss of my parrot. They handled my request swiftly and without fuss, which is what I needed at that very difficult time.

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our service fuss-free.We try to do our best as a team to show that we truly care about our clients.Kind regardsThe Exotic Direct Team

Mrs & Mr Raven & Ben Moore

Feefo Verified

Eastbourne East Sussex

5 years ago

Uploaded media

friendly, very informative, answers all questions asked

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What Mrs & Mr Raven & Ben Moore said about ExoticDirect:

friendly, very informative, answers all questions asked

My insurance became to expensive with the before people. Mummy had a look around and found exotic direct. Furpect! And only down the road. I live in Eastbourne

Imane

ExoticDirect

5 years ago

Hello Raven,Thank you for rating us 5*s!We are very pleased to hear that you are happy with our service .We try to do our best as a team to offer the best value for cute little bunnies like yours.Kind regardsThe Exotic Direct Team

Mrs & Mr Raven & Ben Moore

5 years ago

Passing your details to other bunny and exotics parents

Trusted Customer

Feefo Verified

5 years ago

Still waiting someone to write me back

I’m still waiting them to contact me , I’ve provided my details but no one wrote to me anymore. This was last week

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for your feedback. Thank you also for taking my telephone call regarding the issue, We are sorry for the delay in contact unfortunately are offices are not open at the weekend and we responded at the earliest opportunity. Please let me know if you require anything further. Kind regards, The Exotic Direct Team.

Trusted Customer

5 years ago

Received a phone call directly , excellent service

Ms Rosamund Aubrey

Feefo Verified

5 years ago

What Ms Rosamund Aubrey said about ExoticDirect:

I would recommend and would buy from Exotic Direct again, but I would have preferred a speedier service. Taking out this insurance isn't complicated, but we went thr' the steps so slowly.

Imane

ExoticDirect

5 years ago

Hello Rosamund,Thank you for rating us 4*s!We are very pleased to hear that you are satisfied with our service quality and we will try to improve our speed.We try to do our best as a team to make the customer journey as easy and enjoyable as possible.Kind regardsThe Exotic Direct Team

Miss Madeline Kosse

Feefo Verified

5 years ago

What Miss Madeline Kosse said about ExoticDirect:

Agents failure to renew my policy left me out of pocket

In the past, my policy has always renewed automatically but this time, an agent emailed me saying that they couldn't send me the documents as my address was incorrect, but it turned out that they...

Nathan

ExoticDirect

5 years ago

Good Afternoon Madeline, Thank you for your feedback, It's really appreciated as we are now able to look into any problems that have occurred and see if we can stop this happening again in the future or to anyone else. Thank you for also taking my phone call and discussing the issues that you have raised in your feedback. I am happy to hear that you have received your policy documents now and that the claims team are in contact with you regarding your claim. Please let me know if you require anything further. Kind regards, The Exotic Direct Team.

Miss Madeline Kosse

5 years ago

Thank you for resolving my query; my claim is now in process and the agents were very helpful at facilitating this

Mrs Sylvia Stone

Feefo Verified

Scarborough

5 years ago

What Mrs Sylvia Stone said about ExoticDirect:

The whole process was easy and straightforward, knowing my African Grey is protected should he need any treatment. I would highly recommend Exotic Direct.

Imane

ExoticDirect

5 years ago

Hello Sylvia,Thank you for rating us 5*s!We are happy to hear that you find our service easy and straight forward.Kind regardsThe Exotic Direct Team