Professional and hassle free experience with our poorly parrot
Imane
ExoticDirect
4 years ago
Hello Adrian,Thank you for rating us 5*s!We are very grateful to hear that you find your experience with us professional and hassle free.Kind regardsThe Exotic Direct Team
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Mr & Mrs Graham & Gillian Blades
Feefo Verified
4 years ago
What Mr & Mrs Graham & Gillian Blades said about ExoticDirect:
Easy to renew ,had a query about billing , telephone service excellent , no waiting , knowledgeable operator
Imane
ExoticDirect
4 years ago
Hello Mr & Mrs Blades,Thank you for rating us 5*s!We are very happy to hear that you find our renewal process hassle free and that you received great service from our agent.Kind regardsThe Exotic Direct Team
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Trusted Customer
Feefo Verified
4 years ago
Answer your emails, I have asked for my policy to not be renewed, but you have renewed it. Why???
Imane
ExoticDirect
4 years ago
Hello,Thank you for your feedback and for taking my call today.We are very sorry for the delays in responding to your email.Further to our discussion I can confirm that your policy is now cancelled as requested at no additional charge.Please note that it is part of our standard process to renew the policies and post across the renewal documents 3 to 4 weeks in advance in order to allow enough time for you to review and decide if you wish to continue with us or cancel the cover.We have emailed you a confirmation of the same and trust the above is satisfactory.Please let us know if we can be of any assistance in the future.Kind regardsThe Exotic Direct Team
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Trusted Customer
Feefo Verified
4 years ago
Easy quick insurance renewal
Paperwork covered everything I needed to know and broke all the costs down sufficiently. Easy that I didn't have to confirm the renewal either if I was happy with it.
Imane
ExoticDirect
4 years ago
Hello ,Thank you for rating us 5*s!it's good to hear you were happy with your renewal documents and process in general.Kind regardsThe Exotic Direct Team
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Mr Brian Salt
Feefo Verified
4 years ago
What Mr Brian Salt said about ExoticDirect:
First claim in 18 years and my renewal premium almost doubled.
The help and kindness provided during my claim was exceptional but you let yourselves down be increasing the following years premium by almost 100%. This was the first claim I’ve made in the 18 years...
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Imane
ExoticDirect
4 years ago
Hello Brian,Thank you for rating us 4*s!We are very grateful to hear that you you were treated kindly by our claims department .However At renewal this year, we had to factor in the claim we had paid out on, which is the primary reason you have seen your premium increase.Insurance premiums are reviewed annual and if nothing else changes, then there is a good chance that your NET premium will start to reduce at future years renewals. I trust that this explanation is satisfactory, but if you would like to discuss it in any more detail please get in touch.Kind regardsThe Exotic Direct Team
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Mr Adam West
Feefo Verified
4 years ago
What Mr Adam West said about ExoticDirect:
I have always found Exotic Direct to be very clear and fair (as well as sensitive) in their handling of claims and customers. They were excellent at dealing with my claim when my African grey passed...
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Imane
ExoticDirect
4 years ago
Hello Mr Adam,Thank you for rating us 5*s!We are very grateful to hear that you are satisfied with our customer service.Kind regardsThe Exotic Direct Team
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Trusted Customer
Feefo Verified
4 years ago
Awesome.
Absolutely fantastic service, polite, helpful and extremely efficient. I called up to make some changes to one of my policies and cancel two others and the whole process took less than 5 minutes...
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Imane
ExoticDirect
4 years ago
Hello,Thank you for rating us 5*s!We are very happy to hear that your queries were dealt with swiftly and that you are happy enough to recommend us.Kind regardsThe Exotic Direct Team
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Mrs Tracey Lumley
Feefo Verified
4 years ago
What Mrs Tracey Lumley said about ExoticDirect:
Excellent
Excellent customer service.
Imane
ExoticDirect
4 years ago
Hello Tracy,Thank you for rating us 5*s!We are happy to hear that you are satisfied with our customer service.Kind regardsThe Exotic Direct Team
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Mr Brian King
Feefo Verified
4 years ago
What Mr Brian King said about ExoticDirect:
Loverly fast operation and a reasonable price for product you have a good weight up with the parrot community .
Nathan
ExoticDirect
4 years ago
Hello Brian,
Thank you so much for rating us 5*s!
We really appreciate the time taken and the kind words!
Happy to hear you found the price to be reasonable!
Kind regards,
The Exotic Direct Team.
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Ms Lauren Adams
Feefo Verified
4 years ago
What Ms Lauren Adams said about ExoticDirect:
Very good. I don’t need to worry about those vet bills getting sky high
I would recommend to everyone who has exotic birds
Mia
ExoticDirect
4 years ago
Good morning,
We so happy to hear we have been able to offer some peace at mind for you, thank you so much for taking the time to review.
Kind regards, The Exotic Direct Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.