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ExoticDirect Reviews

Displaying all 1,993 reviews

Miss Rachel Brewster

Feefo Verified

4 years ago

What Miss Rachel Brewster said about ExoticDirect:

Fantastic

They were very informative and knew what they were talking about had a fantastic experience

Mia

ExoticDirect

4 years ago

Good afternoon Rachel, We are so happy to hear we were able to help, thank you for taking the time to review! Kind regards, The Exotic Direct team.

Miss Rachel Brewster

4 years ago

Your very welcome and thank you for welcoming me and my African grey cheeka back. Exotic direct are by far the best. Rachel

Mrs Sandra Crocker

Feefo Verified

Northwch

4 years ago

What Mrs Sandra Crocker said about ExoticDirect:

Yes I would recommend them

Mia

ExoticDirect

4 years ago

Good afternoon Sandra,We're so happy to hear you have found our service to be helpful enough to recommend, thank you for taking the time to review!Kind regards, The Exotic Direct team.

Trusted Customer

Feefo Verified

4 years ago

Easy to do on line

Yes as easy to deal with

Mia

ExoticDirect

4 years ago

Good afternoon, We are happy to have been able to help, thank you for taking the time to review! Kind regards, The Exotic Direct team.

Mrs Melina Stephens

Feefo Verified

4 years ago

What Mrs Melina Stephens said about ExoticDirect:

Always so incredibly helpful and kind when I've needed to make a claim. Phone staff are great which is much appreciated when trying to sort out an otherwise stressful situation.

Mia

ExoticDirect

4 years ago

Good afternoon Melina, We are happy to have been able to help with your claim, thank you for taking the time to review! Kind regards, The Exotic Direct team.

Miss Emma Wiles

Feefo Verified

4 years ago

What Miss Emma Wiles said about ExoticDirect:

Would definitely recommend

Excellent service, request undertaken immediately. Have used for years, would definitely recommend.

Mia

ExoticDirect

4 years ago

Good morning,We are glad to have been able to help you quickly, thank you for taking the time to review!Kind regards, The Exotic Direct team.

Trusted Customer

Feefo Verified

4 years ago

Fast and efficient

Filling out the form is very easy, had a prompt response to the claim and recieved the amount I expected within a few weeks.

Gabriella

ExoticDirect

4 years ago

Good morning, Thank you so much for taking the time to leave such a lovely review. We are pleased you found our claims process prompt and efficient. All the best, The Exotic Direct Claims Team.

Trusted Customer

Feefo Verified

4 years ago

Great insurance company

Always responding on time and most of my claims have been approved. Reliable. If you have a bird, be aware that egg binding is not covered.

Gabriella

ExoticDirect

4 years ago

Good morning, We really appreciate you taking the time to leave us a 5* review. We are so pleased to hear you have found the insurance to be reliable. With regards to the egg binding, we are always looking for ways to improve our product and services and therefore, your comments have been passed on. Warmest regards, The Exotic Direct Claims Team.

Mrs Trudy Gordon

Feefo Verified

4 years ago

What Mrs Trudy Gordon said about ExoticDirect:

Very happy

The lady was extremely helpful explained all my options, very happy with the service

Imane

ExoticDirect

4 years ago

Hello Trudy,Thank you for rating us 5*s!We are very grateful to hear that you were happy with the service you received from our customer service representative.Kind regardsThe Exotic Direct Team

Mr Euan Doyle

Feefo Verified

4 years ago

What Mr Euan Doyle said about ExoticDirect:

Simple renewal

Smooth renewal process. Didn't have to do anything and there was no increase in the premium. I'm safe in the knowledge that my pet is covered should he require treatment.

Imane

ExoticDirect

4 years ago

Hello Euan ,Thank you for rating us 5*s!We are happy to hear that the renewal process was hassle free.We aim to keep our prices fair and low as much as possible.Kind regardsThe Exotic Direct Team

Trusted Customer

Feefo Verified

4 years ago

Hard to contact Exotic Direct

Despite requesting amendments to our existing policy, we have been unable to finalise this due to unanswered emails and waiting on hold when trying to call. Our policy has probably renewed without...

Imane

ExoticDirect

4 years ago

Hello ,Thank you for your feedback and for taking my call today!We apologise for the days in getting back to you with regards to your request.As discussed I have sent you confirmation of the changes we were able to make at this point .However for your other changes we will need to wait until your pets meet minimum the criteria.I have sent you an email confirming all of this.I hope the above was satisfactory and look forward to hearing from you.Kind regardsThe Exotic Direct Team

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