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ExoticDirect Reviews | Customer Service Reviews for https://www.feefo.com/reviews/exotic-direct | Feefo

Displaying all 1,918 reviews

Trusted Customer

2 years ago

Date of purchase: 09/22/2022

Very happy

They were very helpful at keeping me informed about my claim.

Gabriella

ExoticDirect

2 years ago

Good morning, We are so pleased you were happy with our claims process. Thank you for taking the time to leave a 5* review. We hope you enjoy your weekend. All the best, The Exotic Direct Claims Team.

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Mrs Tracy Parkin

Sheffield

2 years ago

Date of purchase: 09/27/2022

What Mrs Tracy Parkin said about ExoticDirect:

Perfect Service

A very efficient and compassionate service at what was a very upsetting time when our parott passed. Thank you.

Gabriella

ExoticDirect

2 years ago

Good morning Tracy, We were so sorry to hear about your little friend. We thank you for taking the time to leave a 5* review. Take care and all the best, The exotic direct claims team.

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Trusted Customer

2 years ago

Date of purchase: 09/20/2022

Refused to cover my pet

Disgusted with the lack of cover for a outdoor pet

Gabriella

ExoticDirect

2 years ago

Good morning, We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion. Unfortunately the circumstances surrounding your claim fall within an exclusion of the policy. If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or email us at claims@exoticdirect.co.uk.

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Trusted Customer

2 years ago

Date of purchase: 09/15/2022

Great communication throughout and resolved very quickly and money paid

They got in touch as soon as the claim was sent by vets and reviewed and agreed the claim very quickly. It’s great to know I can rely on them.

Gabriella

ExoticDirect

2 years ago

Good morning, Thank you for taking the time to leave such a lovely review, we are so pleased you were happy with our claims process. All the best, The exotic direct claims team.

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Mrs Kerry Miller

2 years ago

Date of purchase: 09/12/2022

What Mrs Kerry Miller said about ExoticDirect:

Easy and quick

Easy to do and quick claim processing. Helpline staff brilliant

Gabriella

ExoticDirect

2 years ago

Good morning Kerry, Thank you so much for taking the time to leave a 5* review. We are pleased to hear you found our claims process quick and easy. All the best, The exotic direct claims team.

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Sarah Bell

2 years ago

Date of purchase: 09/07/2022

What Sarah Bell said about ExoticDirect:

Terrible

Exotic Direct no longer pay out for ‘diarrhoea’ which can be caused by anything in small animals! Absolute joke, when my policy expires I will be moving to another insurance company. Cowboys!

Gabriella

ExoticDirect

2 years ago

Good morning Sarah, We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion. We can see from the details on our system that your claim was investigated and unfortunately did not fall within our policy terms. If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or email us at claims@exoticdirect.co.uk.

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Mr Richard Faulkner

Northampton

2 years ago

Date of purchase: 09/07/2022

What Mr Richard Faulkner said about ExoticDirect:

Professional and empathetic

The service I was given was definitely worthy of five stars. Through a difficult time losing a pet, my claim for the vet fees was dealt with quickly and with empathy towards our loss.

Gabriella

ExoticDirect

2 years ago

Good afternoon Mr Faulkner, We were so sorry to hear about Donatella. Thank you for taking the time to leave such a lovely review, we are so pleased you found our claims process fast and professional. All the best, The Exotic Direct Claims Team.

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Trusted Customer

2 years ago

Date of purchase: 08/16/2022

Excellent service

This company is excellent and service and advisors are very good and well spoken. I am happy with the handling of the claim and policy

Gabriella

ExoticDirect

2 years ago

Good afternoon, Thank you for taking the time to leave a 5* review. We are so pleased you're happy with our claims process. Have a nice weekend and all the best, The Exotic Direct Claims Team.

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Miss Christine Browne

Brentwood

2 years ago

Date of purchase: 08/10/2022

What Miss Christine Browne said about ExoticDirect:

Excellent service

Couldn't have gone any smoother. Money paid into my account with no quibble in a week from my rabbits treatment.

Gabriella

ExoticDirect

2 years ago

Hi Christine, Thank you for leaving a 5* review. We hope your little friend is recovering well! We are so pleased you're happy with our claims process. All the best and have a lovely weekend, The Exotic Direct Claims Team.

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Mrs Gemma O�sullivan

2 years ago

Date of purchase: 03/10/2022

What Mrs Gemma O�sullivan said about ExoticDirect:

Haven’t received any documents

Imane

ExoticDirect

2 years ago

Hello Gemma, Thank you for your feedback. We are sorry that you have not received the policy documents that we posted to your address. We have tried to call you without avail, therefore we have now emailed you a copy of your documents and invite you to give us a call to verify your address and make sure we have the correct information. We trust that the above is satisfactory but if you would like any further assistance please let us know. Kind regards, The Exotic Direct Team.

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About ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom