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ExoticDirect Reviews

Displaying all 1,994 reviews

Trusted Customer

Feefo Verified

6 years ago

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Fantastic cover for tortoises and large lizards

Fantastic customer service and insurance options. We opted for multi-pet policies and got 15% off. Even without this discount, for what is covered in the policy, you'd struggle to find a better deal.

Nathan

ExoticDirect

6 years ago

Hello, Thank you so much for the 5 star review and your kind words regarding our product and customer service! Please get in touch if you need anything further. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Best Insurance Company Ever

Had the misfortune of having to raise a claim with this company just before Christmas and they were A+ in my books at the worst time in my life. I had to get my conure PTS and had him approx 20...

Hayley

ExoticDirect

6 years ago

Hi Louise, Thank you so much for your kind words, we have passed these on to Nathan who you spoke to. It is our aim here to make the claiming process as easy as possible for our customers as we understand how devastating it can be to lose a pet. We are so glad to hear that you have continued to stay with us! Please do not hesitate to contact us if you ever need anything in the future. Kind Regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

Yes I would

Hayley

ExoticDirect

6 years ago

Hi there, Thank you for taking the time to leave your review. If there is anything else we can do please don't hesitate to give our office a call. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

Done with ease

Okay.......

Nathan

ExoticDirect

6 years ago

Hello, Thank you so much for the 5 star Review! Please let us know if we can help you with anything else. Kind regards, The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

Fantastic service

I would highly recommend Exotic Direct. Easy to use and set up, peace of mind insuring our beautiful dwarf Netherland lop rabbit. Up to date information.

Alec

ExoticDirect

6 years ago

Thank you so much for giving us this positive review and also for adding your nice comments. It's been great to read that you found it easy to set up pet insurance you wanted for your beautiful rabbit and also that our cover has given you peace of mind. Knowing that you feel able to recommend us is huge compliment! If you ever have any questions about your policy, please do get in touch and we'll be happy to assist you. Best regards, The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

Great insurance company

Alec

ExoticDirect

6 years ago

Thank you so much for giving us this positive review! If you ever need any assistance with your pet insurance policy, please do get in touch and we'll be happy to help you. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Very helpful and friendly

Alec

ExoticDirect

6 years ago

Hi Barrie, Than you for giving us the positive review. It's great to know that you found our team to be both helpful & friendly when you contacted us. If you ever have any questions about your pet insurance policy, please do get in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

6 years ago

Great service

Great quick and friendly service. Would recommend to anyone

Alec

ExoticDirect

6 years ago

Thank you for taking the time to give us this positive review and also to add your comments. It's great to know that you're happy with the service we've provided you with and also that you feel able to recommend us others. If you ever have any questions about your policy, please do get in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Honest, I dont do lies for anyone.

The man I spoke to was very polite and understanding, having explained my situation he sorted it within a couple of minutes.

Louise

ExoticDirect

6 years ago

Hi Gail, Thank you so much for taking the time to leave us your review and for rating us with five stars! We are so pleased to hear your great comments regarding our helpful, polite and understanding service, thank you! If you ever have any questions regarding your policy, please do get in touch with us. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Really helpful

Just so helpful explaining every option to me

Louise

ExoticDirect

6 years ago

Hi Jennifer, Thank you so much for taking the time to leave us your review and for rating us with five stars! We are delighted to hear your lovely comments regarding our helpful service, thank you! If you ever have any questions regarding your cover, please do get in touch. Kind Regards The Exotic Direct Team

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