It was easy to fill in all the information required to take insurance out for our lizard. Very clear instructions, quick and information was clear.
Louise
ExoticDirect
6 years ago
Hi There,
Thank you for taking the time to leave us your review and for rating us with five stars!
It is great to hear your positive comments regarding our easy to use website and application process.
If you ever have any questions regarding your policy, please do get in touch.
Kind Regards
The Exotic Direct Team
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about ExoticDirect:
Very good service
Louise
ExoticDirect
6 years ago
Hi Amanda,Thank you for leaving us your review and for rating us with five stars!We are delighted to hear your great comments regarding our service, thank you! Kind RegardsThe Exotic Direct Team
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Trusted Customer
Feefo Verified
GREAT YARMOUTH
6 years ago
What Trusted Customer said about ExoticDirect:
Easy
Very easy to understand.
Louise
ExoticDirect
6 years ago
Hi Denise,
Thank you for taking the time to leave us your review and for rating us with 5 stars!
We are very pleased to hear you have found our website/policies easy to understand.
If you require any assistance regarding your cover in the future, please do contact us.
Kind Regards
The Exotic Direct Team
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about ExoticDirect:
Very happy
Great Customer service good price very happy
Louise
ExoticDirect
6 years ago
Hi Katie,
Thank you for leaving us your review and for rating us with five stars!
We are delighted to hear you are happy with your cover and it is great to hear your lovely comments regarding our customer service and premiums, thank you!
Kind Regards
The Exotic Direct Team
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about ExoticDirect:
Helped me set up my policy for my guinea pigs great communication skill.
Louise
ExoticDirect
6 years ago
Hi Danielle,
Thank you for leaving us your review and for rating us with five stars!
It is great to hear your comments regarding our service and we are very happy to have been able to assist you with your policy.
Kind Regards
The Exotic Direct Team
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Trusted Customer
Feefo Verified
Weymouth Dorset
6 years ago
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What Trusted Customer said about ExoticDirect:
Thanku for your continued help and support with Thelma & Louise (sugar gliders ) . Excellent service and you always make it really simple so I have more time to spend with my gorgeous girls . They...
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Alec
ExoticDirect
6 years ago
Hi Tina,
Thank you for giving us this positive review and also for taking the time to add your nice comments.
It's great to know that you're happy with the service we're providing and also to read that our support has helped you to spend more time with Thelma and Louise.
If there's ever anything else we can do to help or assist you, please do get in touch.
Best regards,
The Exotic Direct Pet Insurance Team
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Trusted Customer
Feefo Verified
Stevenage
6 years ago
What Trusted Customer said about ExoticDirect:
Very friendly and helpful service
Sarah
ExoticDirect
6 years ago
Hi Lizzy,
Thank you very much for your review,
We are happy to hear that you found our service friendly and helpful!
Please do not hesitate to contact us if you need anything in the future.
Kind Regards,
The Exotic Direct Team
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Trusted Customer
Feefo Verified
6 years ago
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What Trusted Customer said about ExoticDirect:
you made things very clear and understanding and coco is well and happy too.
Sarah
ExoticDirect
6 years ago
Hi Paul,
Thank you so much for taking the time to leave your review,
We are very happy to hear that Coco is happy and well! We are glad that all was clear for you as well.
Kind Regards,
The Exotic Direct Team.
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about ExoticDirect:
Excellent service provided. No hassle at all.
Sarah
ExoticDirect
6 years ago
Dear Mrs Sodha,Thank you for your review, we are happy to hear that you found our service hassle free and excellent!
If you need us in the future please do not hesitate to contact us.
Kind Regards,
The Exotic Direct Team.
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about ExoticDirect:
Once I do use your services then I can make a honest comment
I cant really review honestly at the moment as I haven't yet made a claim or used your services
Alec
ExoticDirect
6 years ago
Hi Raj,
Thank you for taking the time to leave us this feedback and your comments. I agree that if you haven't needed to make a claim, then it may be tricky to leave much of a review.
Hopefully your pet will always be happy and healthy - but of you do ever need to make a claim, or if you need help with any aspect of your policy please do get in touch and we'll do our very best to assist you.
Best regards,
The Exotic Direct Team
TC
Trusted Customer
6 years ago
I spoke to an advisor on the phone get information about the policy and he was very helpful and polite
Alec
ExoticDirect
6 years ago
Thank you for taking the time to update your rating to 4 stars.
We were all really pleased to hear that when you spoke to our advisor, you found them to be both helpful and polite.
If you ever have any other questions about your policy, please do let us know and we'll be very happy to assist you.
Best regards,
The Exotic Direct Pet Insurance Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.