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The Cumberland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cumberland-building-society | Feefo

Displaying all 12,228 reviews

Customer

Aspatria

7 years ago

Date of purchase: 09/09/2017

What Customer said about The Cumberland:

Excellent friendly service given by staff always.

Friendly professional staff at all branches I've visited and during telephone contact.

Lauren

The Cumberland

7 years ago

Hello Mr Rudd

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to our relevant teams.

Kind regards

Lauren McGuiness

Digital Agent

Customer

7 years ago

Date of purchase: 09/01/2017

What Customer said about The Cumberland:

Switch Accounts

Great to switch your Mortgage to and Current account. Could offer better savings accounts.

Tommy

The Cumberland

7 years ago

Hello Mrs Campbell

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

I’m pleased to hear that you have also switched your Mortgage to us.

With respect to your comments about offering better Savings Accounts, we do keep the range of products and interest rates constantly under review, to ensure these remain competitive for new and existing customers, and are balanced with maintaining competitive mortgage rates. If however you have specific examples of how you believe we could improve our savings account range, our Customer Experience Manager Bob Matthews would be delighted to hear from you. You can call Bob directly on 01228 403 256.

Kind regards

Tommy Choy

Digital Agent

Trusted Customer

7 years ago

Date of purchase: 01/12/2018

The staff have always been helpful,friendly and efficient

The staff were very helpful explaining everything in detail. Everything they told me happened

Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to our English Street Branch team.

Kind regards

Tommy Choy

Digital Agent

Customer

7 years ago

Date of purchase: 10/03/2017

What Customer said about The Cumberland:

Really nice and friendly Yeah I would recommend x

Tommy

The Cumberland

7 years ago

Hello Mr Stafford

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Customer

7 years ago

Date of purchase: 03/28/2017

What Customer said about The Cumberland:

Best quality is a local branch office at Denton Holme. This is always busy and the staff are friendly although they do tend to move on elsewhere so lack of continuity. My main gripe is that is...

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Tommy

The Cumberland

7 years ago

Hello Mrs Edwards

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can improve the service that we provide.

I note your comments regarding the time taken to transfer fund to another bank account and have passed these onto the management team responsible for our Faster Payment Service.

Kind regards

Tommy Choy

Digital Agent

Customer

7 years ago

Date of purchase: 09/15/2017

What Customer said about The Cumberland:

Great, helpful and faster response than other banks I’ve banked with

Tommy

The Cumberland

7 years ago

Hello Mr Bound

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Customer

Carlisle

7 years ago

Date of purchase: 09/21/2017

What Customer said about The Cumberland:

Perfect!

Excellent, personal service. Also took mortgage out with them. The whole process was perfect from beginning to end. Highly recommend.

Tommy

The Cumberland

7 years ago

Hello Mrs Hewitson

Kind regards

Tommy Choy

Digital Agent

Customer

7 years ago

Date of purchase: 09/21/2017

What Customer said about The Cumberland:

Excellent

Excellent account and service would recommend Cumberland to everyone

Lauren

The Cumberland

7 years ago

Hello Ms Roberts

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Lauren McGuiness

Digital Agent

Trusted Customer

7 years ago

Date of purchase: 09/20/2017

Friendly, helpful, easy.

Lauren

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Lauren McGuiness

Digital Agent

Customer

Cumbria

7 years ago

Date of purchase: 06/14/2017

What Customer said about The Cumberland:

Excellent service

I switched from Santander and everything was sorted for me by Cumberland. Most efficient service, very helpful, nothing too much trouble.Would and have recommended to others.

Lauren

The Cumberland

7 years ago

Hello Mrs Thorpe

Kind regards

Lauren McGuiness

Digital Agent

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About The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom