Thank you for taking the time to leave your feedback. I'm really sorry to hear that on occasions your experience of dealing with us haven't been to the high standards you rightly expect. We’re always appreciative of feedback about ways in which we can improve the service that we provide.
I've therefore asked your local branch manager to contact you to discuss your comments in order that we can better understand the problems you have experienced and allow us to take the appropriate actions to prevent these occurring again in the future. Alternatively, if you'd like to discuss these directly with me, please call me on 01228 403 256.
Kind regards
Bob Matthews
Customer Experience Manager