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The Cumberland Reviews

Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.8
/5
Product
4.9
/5

5

4

3

2

1

2,069

192

27

16

19

2,323

ratings over the past year

Displaying all 12,228 reviews
CU
Customer
Aspatria
7 years ago
Date of purchase: 09/09/2017
What Customer said about The Cumberland:
Excellent friendly service given by staff always.
Friendly professional staff at all branches I've visited and during telephone contact.
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Lauren
The Cumberland
7 years ago
Hello Mr Rudd

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to our relevant teams.

Kind regards

Lauren McGuiness
Digital Agent
0
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CU
Customer
7 years ago
Date of purchase: 09/01/2017
What Customer said about The Cumberland:
Switch Accounts
Great to switch your Mortgage to and Current account. Could offer better savings accounts.
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Tommy
The Cumberland
7 years ago
Hello Mrs Campbell

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

I’m pleased to hear that you have also switched your Mortgage to us.

With respect to your comments about offering better Savings Accounts, we do keep the range of products and interest rates constantly under review, to ensure these remain competitive for new and existing customers, and are balanced with maintaining competitive mortgage rates. If however you have specific examples of how you believe we could improve our savings account range, our Customer Experience Manager Bob Matthews would be delighted to hear from you. You can call Bob directly on 01228 403 256.

Kind regards

Tommy Choy
Digital Agent
0
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Trusted Customer
7 years ago
Date of purchase: 01/12/2018
The staff have always been helpful,friendly and efficient
The staff were very helpful explaining everything in detail. Everything they told me happened
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Tommy
The Cumberland
7 years ago
Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to our English Street Branch team.

Kind regards

Tommy Choy
Digital Agent
0
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CU
Customer
7 years ago
Date of purchase: 10/03/2017
What Customer said about The Cumberland:
Really nice and friendly Yeah I would recommend x
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Tommy
The Cumberland
7 years ago
Hello Mr Stafford

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. 

Kind regards

Tommy Choy
Digital Agent
0
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CU
Customer
7 years ago
Date of purchase: 03/28/2017
What Customer said about The Cumberland:
Best quality is a local branch office at Denton Holme. This is always busy and the staff are friendly although they do tend to move on elsewhere so lack of continuity. My main gripe is that is...

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Tommy
The Cumberland
7 years ago
Hello Mrs Edwards

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can improve the service that we provide.

I note your comments regarding the time taken to transfer fund to another bank account and have passed these onto the management team responsible for our Faster Payment Service.

Kind regards

Tommy Choy
Digital Agent
0
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CU
Customer
7 years ago
Date of purchase: 09/15/2017
What Customer said about The Cumberland:
Great, helpful and faster response than other banks I’ve banked with
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Tommy
The Cumberland
7 years ago
Hello Mr Bound

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. 

Kind regards

Tommy Choy
Digital Agent
0
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CU
Customer
Carlisle
7 years ago
Date of purchase: 09/21/2017
What Customer said about The Cumberland:
Perfect!
Excellent, personal service. Also took mortgage out with them. The whole process was perfect from beginning to end. Highly recommend.
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Tommy
The Cumberland
7 years ago
Hello Mrs Hewitson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant team.I’m also pleased to hear that you have taken out a mortgage with us.

Kind regards

Tommy Choy
Digital Agent
0
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CU
Customer
7 years ago
Date of purchase: 09/21/2017
What Customer said about The Cumberland:
Excellent
Excellent account and service would recommend Cumberland to everyone
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Lauren
The Cumberland
7 years ago
Hello Ms Roberts

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Lauren McGuiness
Digital Agent
0
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Trusted Customer
7 years ago
Date of purchase: 09/20/2017
Friendly, helpful, easy.
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Lauren
The Cumberland
7 years ago
Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Lauren McGuiness
Digital Agent
0
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CU
Customer
Cumbria
7 years ago
Date of purchase: 06/14/2017
What Customer said about The Cumberland:
Excellent service
I switched from Santander and everything was sorted for me by Cumberland. Most efficient service, very helpful, nothing too much trouble.Would and have recommended to others.
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Lauren
The Cumberland
7 years ago
Hello Mrs Thorpe

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams. We're also particularly grateful that you have taken the time to recommend us to others.

Kind regards

Lauren McGuiness
Digital Agent
0
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.