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The Cumberland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cumberland-building-society | Feefo

Displaying all 12,197 reviews

Customer

Ribble Valley

7 years ago

Date of purchase: 06/22/2017

What Customer said about The Cumberland:

Excellent service, normally reserved to (expensive) private banking.

Your UK based operative took control of the switching process, to and was super supportive, to ensure that potential snags were not. I continue to be impressed with the 7 day service. In particular,...

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Bob

The Cumberland

7 years ago

Hello Mr Crook

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I've passed your kind comments on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Customer

Wigton

7 years ago

Date of purchase: 01/12/2018

What Customer said about The Cumberland:

Have a couple of accounts and will be looking to open more

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Trusted Customer

7 years ago

Date of purchase: 06/02/2017

Very straightforward and easy to access. Lovely people when you speak to them.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Customer

ALSTON

7 years ago

Date of purchase: 03/14/2017

What Customer said about The Cumberland:

LOCAL FRIENDLY AND ALWAYS HELPFUL- the only problems I have is having to post any cheques we receive or travel to a branch at least 12 miles away. This is also the case for paying suppliers in Europe...

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Bob

The Cumberland

7 years ago

Hello Mr Thompson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can tailor the service that we provide.

I've therefore asked a member of our Customer Services team to contact you to discuss alternative short term options that may make it easier for you to make overseas payments and to update you on other planned future improvements we have for that particular service.

Kind regards

Bob Matthews

Customer Experience Manager

Trusted Customer

7 years ago

Date of purchase: 04/13/2017

I,m made to feel I matter, not just an account number

They know me by name, check each year I'm with the right products. I can ring the branch if I need to clarify something. Likewise if I ring Customer service. I feel like I'm a real person and I...

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Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

We’re always appreciative of feedback, and I've passed your kind comments your comments on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Trusted Customer

7 years ago

Date of purchase: 05/09/2017

Very good

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Trusted Customer

7 years ago

Date of purchase: 04/24/2017

Excellent and very efficient staff

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Customer

7 years ago

Date of purchase: 06/14/2017

What Customer said about The Cumberland:

helpful - friendly - know what thier taking about

I have been with the cumberland a good few now & have always found the staff in my local branch extremely friendly & helpful all the time, aswell as the staff at the head office when I've had to...

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Bob

The Cumberland

7 years ago

Hello Mrs Boardman

Kind regards

Bob Matthews

Customer Experience Manager

Customer

7 years ago

Date of purchase: 05/15/2017

What Customer said about The Cumberland:

Great service!!!

Bob

The Cumberland

7 years ago

Hello Mr Tupu

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Trusted Customer

7 years ago

Date of purchase: 05/26/2017

I have found their service O.K., however I feel that sometimes the professionalism and discretion of some of the staff, one in particular falls short of what I have experienced previously when...

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Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback. I'm really sorry to hear that on occasions your experience of dealing with us haven't been to the high standards you rightly expect. We’re always appreciative of feedback about ways in which we can improve the service that we provide.

I've therefore asked your local branch manager to contact you to discuss your comments in order that we can better understand the problems you have experienced and allow us to take the appropriate actions to prevent these occurring again in the future. Alternatively, if you'd like to discuss these directly with me, please call me on 01228 403 256.

Kind regards

Bob Matthews

Customer Experience Manager

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About The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom