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The Cumberland Reviews

https://www.cumberland.co.uk
Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.9
/5
Product
4.6
/5

5

4

3

2

1

1,972

178

21

10

10

2,191

ratings over the past year

Displaying all 9,348 reviews
MR
Ms Robinson
3 hours ago
What Ms Robinson said about The Cumberland:
The service was very thorough with staff in the branch giving a lot of information then a phone call explaining the accounts on offer and completing the transaction.
Date of purchase: 04/29/2024
0
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MJ
Mrs Jones
Tewksbury
15 hours ago
What Mrs Jones said about The Cumberland:
Marvellous service
Always had great service with a personal touch
Date of purchase: 04/29/2024
0
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Trusted Customer
17 hours ago
I was able to telephone the Cumberland to discuss a savings account. I was given a convenient time when an advisor would call me. The advisors help and assistance was exceptional and made the whole pr...
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Date of purchase: 04/29/2024
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Trusted Customer
17 hours ago
Easy friendly service.
Easy to arrange appointments if something could not be completed over the phone E.G face to face form signing. Helpful and friendly attitude when discussing options, this was appreciated as I have bee...
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Date of purchase: 04/29/2024
0
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MS
Mrs Smith
17 hours ago
What Mrs Smith said about The Cumberland:
Great service
The service was excellent in sorting out a new investment. The process was very quick and easy and Karen was very helpful with any queries we had and was very responsive in all communications with her...
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Date of purchase: 04/29/2024
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Trusted Customer
22 hours ago
Kind. Patient and accurate.
They went through everything in detail at a pace I could handle to help ke make an informed decision
Date of purchase: 03/27/2024
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MA
Mr Annels
Kingstown Branch
1 day ago
What Mr Annels said about The Cumberland:
Staff polite and good to communicate with.
We were informed of alternative products available to us. The assistant was knowledgeable and clearly explained options.
The overall experience was relaxed and comfortable.
Date of purchase: 04/26/2024
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PaulM
The Cumberland
21 hours ago
Thank you for leaving such a positive review Mr Annels, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service that Hope provided.
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Trusted Customer
1 day ago
Everything went smooth when i opened my i.s.a
Everything was handled professionaly
Date of purchase: 04/26/2024
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Jade Bell
The Cumberland
3 hours ago
Thank you for leaving such a positive review about Hope, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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Trusted Customer
1 day ago
Good communication
Date of purchase: 04/22/2024
0
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Trusted Customer
2 days ago
Acceptable
Acceptable
Date of purchase: 04/25/2024
0
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet.

Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages.

We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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(01228) 403 141
Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet.

Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages.

We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.