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The Cumberland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cumberland-building-society | Feefo

Displaying all 12,228 reviews

Customer

Barrow In Furness

7 years ago

Date of purchase: 12/19/2017

What Customer said about The Cumberland:

World class service on my high street!

Having moved to the area 6 years ago now and remaining a customer of "The Coventry" I finally came to the conclusion I needed to change my bank account to a bank that actually had some branches near...

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Tommy

The Cumberland

7 years ago

Hello Miss Harvey

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant team.

We’re also really pleased to hear that you’ve taken out a mortgage with us as well and have chosen The Cumberland over Halifax.

Kind regards

Tommy Choy

Digital Agent

Customer

7 years ago

Date of purchase: 07/13/2017

What Customer said about The Cumberland:

Always great

Always great service

Lauren

The Cumberland

7 years ago

Hello Miss Farrow

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account.

Kind regards

Lauren McGuiness

Digital Agent

Customer

LOCKERBIE

7 years ago

Date of purchase: 11/28/2017

What Customer said about The Cumberland:

Excellent service

They were very helpful in getting me the right account. They went through it step by step so that I knew what I was getting.

Lauren

The Cumberland

7 years ago

Hello Mrs Moloney

Kind regards

Lauren McGuiness

Digital Agent

Trusted Customer

7 years ago

Date of purchase: 12/07/2017

Great service very friendly. Account is simple and easy to use Would recommend to others

Lauren

The Cumberland

7 years ago

Kind regards

Lauren McGuiness

Digital Agent

Trusted Customer

7 years ago

Date of purchase: 11/01/2017

Excellent

Excellent service and range of products. The staff at Lancaster branch are a credit the the Cumberland

Lauren

The Cumberland

7 years ago

Kind regards

Lauren McGuiness

Digital Agent

Trusted Customer

7 years ago

Date of purchase: 05/03/2017

Helpful

Friendly and helpful, but I had to travel 2 town over to get the service I needed which was inconvenient.

Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can improve the service that we provide.

With respect to your comment on having to travel to town to get the service you need, I have asked a member from our Customer Service team to try and contact you by phone in order for us to establish if there are alternative, more convenient ways we can provide the service you require.

Kind regards

Tommy Choy

Digital Agent

Customer

Kirkby-in-Furness

7 years ago

Date of purchase: 09/26/2017

What Customer said about The Cumberland:

Agents at Ulverston knowledgable and efficient

Lauren

The Cumberland

7 years ago

Hello Mr Richards

Kind regards

Lauren McGuiness

Digital Agent

Customer

7 years ago

Date of purchase: 10/16/2017

What Customer said about The Cumberland:

Friendl staff Call centres based in uk

Lauren

The Cumberland

7 years ago

Hello Miss Deane

Kind regards

Lauren McGuiness

Digital Agent

Customer

7 years ago

Date of purchase: 09/07/2017

What Customer said about The Cumberland:

Fantastic switching service, completed in a few days, great mobile app too

Fantastic service!

Lauren

The Cumberland

7 years ago

Hello Mrs Halliday

Kind regards

Lauren McGuiness

Digital Agent

Customer

Aspatria

7 years ago

Date of purchase: 09/09/2017

What Customer said about The Cumberland:

Excellent friendly service given by staff always.

Friendly professional staff at all branches I've visited and during telephone contact.

Lauren

The Cumberland

7 years ago

Hello Mr Rudd

Kind regards

Lauren McGuiness

Digital Agent

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About The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom