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The Cumberland Reviews

Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.8
/5
Product
4.9
/5

5

4

3

2

1

2,049

196

27

16

18

2,306

ratings over the past year

Displaying all 12,126 reviews
Trusted Customer
6 hours ago
Date of purchase: 09/18/2024
terrible
doesnt show u the right details
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MC
Mr Cronin
Preston
6 hours ago
Date of purchase: 07/16/2025
What Mr Cronin said about The Cumberland:
Great Services
The Cumberland provides a great service in all aspects of their business
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Trusted Customer
6 hours ago
Date of purchase: 07/16/2025
ISA
great service & very patient with us . Shaun was very professional & explained every step to open the account
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Trusted Customer
6 hours ago
Date of purchase: 07/09/2025
Very friendly and helpful
Very friendly and welcoming
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Trusted Customer
7 hours ago
Date of purchase: 07/14/2025
Savings account disaster
The savings account was inaccessible via internet banking, despite the gentleman who set it up told me it would be. I have had to ring up and make a complaint to Head office to try and resolve it....

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Trusted Customer
7 hours ago
Date of purchase: 07/16/2025
Cumberland experience
I found the whole experience with Cumberland a positive and informative one that I would recommend anyone who is thinking about getting a mortgage.
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Trusted Customer
7 hours ago
Date of purchase: 07/16/2025
Great service
Always an excellent service from them, professional with great advice given on products .
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Trusted Customer
7 hours ago
Date of purchase: 07/16/2025
Good
Excellent - thoughtful and personable
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Trusted Customer
8 hours ago
Date of purchase: 07/16/2025
Alex was great
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Trusted Customer
11 hours ago
Date of purchase: 07/10/2025
Excellent service at Cumberland Building Society in Annan.
Very competent, helpful and friendly staff.
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.