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The Cumberland Reviews

https://www.cumberland.co.uk
Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.8
/5
Product
4.9
/5

5

4

3

2

1

2,049

196

27

16

18

2,306

ratings over the past year

Displaying all 12,126 reviews
Trusted Customer
12 hours ago
Date of purchase: 07/15/2025
Very good service. We were seen straight away. Very clear in what she was saying to us. Explained everything well.
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Trusted Customer
12 hours ago
Date of purchase: 07/10/2025
Excellent customer service
Excellent service. The staff are helpful and knowledgeable. For the fixed 1 year isa they checked I had access for other funds in other accounts before opening. In terms of my mortgage, they are...

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Trusted Customer
16 hours ago
Date of purchase: 07/15/2025
Friendly and relaxed atmosphere
Easily explained and easy to open account
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ScarletM
The Cumberland
13 hours ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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MB
Mr Bods
Preston
18 hours ago
Date of purchase: 07/02/2025
What Mr Bods said about The Cumberland:
Savings plan - Sorted
Very helpful and one to one attention at all times. None of your computer says no sillyness. Everything I asked for supplied and a veryhappy customer.
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Shaun Veitch
The Cumberland
14 hours ago
Thank you for leaving such a positive review Mr Bodill, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided. Thank you, Shaun
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MS
Mrs Stevens
Workington
19 hours ago
Date of purchase: 07/15/2025
What Mrs Stevens said about The Cumberland:
Opening a ISA account
Happy with my appointment,full and clear explanation given to me regarding the account I wanted to open ie cooling off period,about the amount i was able to invest and what happens at maturity of...

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ScarletM
The Cumberland
13 hours ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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MS
Mrs Sloan
Dumfries
1 day ago
Date of purchase: 07/15/2025
What Mrs Sloan said about The Cumberland:
Excellent service
The service was very professional and information was clear to understand. The staff are very pleasant and helpful. The information I recieved by email was exelant and I was confident to use this...

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Trusted Customer
1 day ago
Date of purchase: 07/15/2025
Informative and polite
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Trusted Customer
1 day ago
Date of purchase: 07/15/2025
Wonderful service. Talked through what product I wanted. Friendly, helpful and made me feel at ease.
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MS
Mrs Salisbury
Kendal
1 day ago
Date of purchase: 07/15/2025
What Mrs Salisbury said about The Cumberland:
Would not recommend
No consistency with person, I had three different advisors. No consideration given for customers who have banked and had products with them for a lot of years. Made to feel inadequate, yet have...

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Mr Streit
Penrith
1 day ago
Date of purchase: 07/15/2025
What Mr Streit said about The Cumberland:
Just like the good old days
I’ve been a customer with you for a long time plus I’ve also been to other banks and BS but I have always found the Cumberland absolutely spot on in everything, I’m going to use only you in the...

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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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(01228) 403 141
Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.