Better service and lower price offered by other providers loyalty and pending claim only reason I didn't change provider.
Jennifer
AXA Insurance - Northern Ireland
8 years ago
Hello,
Thank you for your comment
Unfortunately, there has been an increase in premiums across the insurance industry due to a number of reasons. . At AXA we try our best to minimise these increases, while still offering a great product to suit our customers needs.
We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.
Kind Regards,
Jennifer
AXA- Feefo Team
0
Share
Trusted Customer
Feefo Verified
8 years ago
Efficient service and staff
My query was answered promptly and efficiently.
Jennifer
AXA Insurance - Northern Ireland
8 years ago
Hello,
Thank you for taking the time to leave your feedback.
I am pleased to hear that our staff member was efficient and able to assist you in getting your car insurance sorted.
We value your loyalty to AXA Direct and look forward to providing you with great customer service for years to come.
Kind Regards
Jennifer
AXA - Feefo Team
0
Share
TC
Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about AXA Insurance - Northern Ireland:
Pleasant person on line who was very helpful.
Jennifer
AXA Insurance - Northern Ireland
8 years ago
Hello David,
We appreciate the time you have taken to leave your feedback.
I am pleased to hear you found the service excellent and the member of staff pleasant and everything was well explained.
We are delighted that you chose to insurer your home with AXA and we look forward to providing you with great customer service for years to come.
Kind Regards
Jennifer
AXA - Feefo Team
0
Share
Trusted Customer
Feefo Verified
8 years ago
freindly and helpful staff
When I telephoned the company to renew my insurance the lady I spoke to was very friendly and helpful.
Jennifer
AXA Insurance - Northern Ireland
8 years ago
Hello,
Thank you for leaving your feedback, we really appreciate it.
It is great to hear you found the customer service advisor on the phone to be friendly and helpful.
We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.
Kind Regards,
Jennifer
0
Share
TC
Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about AXA Insurance - Northern Ireland:
I have just taken insurance out and the phone service was very easy and friendly.
Jennifer
AXA Insurance - Northern Ireland
8 years ago
Hello Angela,
Thank you for taking the time to leave your feedback.
It is great to hear you found our customer service over the telephone to be efficient and friendly.
I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs. We look forward to providing you with excellent customer service for years to come.
Kind Regards
Jennifer
AXA - Feefo Team
0
Share
TC
Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about AXA Insurance - Northern Ireland:
satisfied
Jennifer
AXA Insurance - Northern Ireland
8 years ago
Hello Thomas,
Thank you for taking the time to leave your feedback.
We look forward to providing great customer service for years to come
.Kind Regards
Jennifer
AXA - Feefo Team
0
Share
TC
Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about AXA Insurance - Northern Ireland:
terrible
very very poor online service
Stacie
AXA Insurance - Northern Ireland
8 years ago
Hello Elizabeth,
Thank you for taking the time to leave your feedback.
I can see from our records you had difficulty using the on line service as this was linked to an old account you had with Axa.
This link has since been removed and I have resent the login email for you, this may be received in your junk inbox of your email.
We value your custom and look forward to providing great customer service for years to come.
Kind Regards
Stacie
0
Share
Trusted Customer
Feefo Verified
8 years ago
Good value for money
Yes I would recommend AXA products
Jennifer
AXA Insurance - Northern Ireland
8 years ago
Hello,
Thank you for taking the time to leave your feedback.
I am pleased to hear that we where able to get you a great deal for Home insurance and we are delighted to hear you would recommend AXA to others.
We really appreciate your business and look forward to providing you with great customer service for years to come.
Kind Regards
Jennifer
AXA - Feefo team
0
Share
TC
Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about AXA Insurance - Northern Ireland:
Helpful and friendly
MARTINA in ballymena branch very helpful and friendly service
Jennifer
AXA Insurance - Northern Ireland
8 years ago
Hello Katrina,
Thank you for leaving your feedback, we really appreciate it.
I am happy to hear that you found our advisor to be friendly and helpful when sorting out your home insurance. I will make sure to pass you kind words on to Martina and her team.
We are delighted you have decided to insure your home with AXA and we look forward to providing you with excellent customer service for years to come.
Kind Regards
Jennifer
AXA - Feefo team
0
Share
TC
Trusted Customer
Feefo Verified
Srabane
8 years ago
What Trusted Customer said about AXA Insurance - Northern Ireland:
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.