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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 30,926 reviews

Trusted Customer

Feefo Verified

8 years ago

Does loyalty mean nothing any more

Every year after I get my renewal, I do a quote online and it is much cheaper. Does loyalty not mean anything? I've been with you 10+ years. When I rang to discuss this I was told this never...

Samuel

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thanks for the feedback we really appreciate it.

At AXA our renewal premiums are based on the previous years information. Often when the customers renewal comes around we can allow some discount when updating information on the policy.

We value every single one of our customers and appreciate your continued loyalty to AXA.

Kind Regards

Sam

AXA Feefo Team

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Good customer service, friendly staff

Samuel

AXA Insurance - Northern Ireland

8 years ago

Hi Leonard,

Thanks for the feedback!

It's great to hear that you found our member of staff friendly and that the customer service was good.

We would like to take this opportunity to thank you for choosing to insurer your car with AXA and look forward to providing great service for years to come.

Kind Regards

Sam

AXA Feefo Team

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Pleasant and helpful staff

Samuel

AXA Insurance - Northern Ireland

8 years ago

Hi Emma,

Thanks very much for your feedback!

Its fantastic to hear that you found our member of staff helpful and pleasant when talking to AXA.

We are delighted that you chose to insurer your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Sam

AXA Feefo Team

Trusted Customer

Feefo Verified

8 years ago

Very helpful staff. They made sure I got the best deal possible for both car and home insurance. Excellent service!

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Brilliant customer service

I was delighted with the cost of my car insurance. The person who I spoke to was very helpful and a pleasure to talk to

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Sharon,

Thank you for your kind review.

We are delighted you found our service to be excellent and that my colleague was efficient, helpful and explained everything in detail. At AXA we do our best to ensure that all customer get the best price for the level of cover that we provide.

Thank you for renewing with AXA again this year, we really appreciate your loyalty.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

The sevice was good with no messing about.

Very helpful with any questions asked and did not hash on about all other stuff I could get which was good as I was short of time.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Robert,

We appreciate your kind feedback.

We’re really happy to hear that our agent, provided such efficient and helpful service.

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Kind Regards,

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

8 years ago

Good prices friendly staff

Very helpful answered any questions I had

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thank you for taking the time to leave your feedback.

It is great to hear you found our service advisors to be friendly efficient and helpful. I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Adviser was helpful and would recommend

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Susan,

Thank you for taking the time to leave your feedback.

I am pleased to hear that the staff member was very helpful and able to provide you with plenty of information. We are delighted to hear you would recommend AXA to others and we look forward to providing you with excellent customer service for many more years to come.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

8 years ago

Good courteous service.

1. Courteous reminder and helpful 'service' contact by phone. 2. Careful check on all details and explanation of cover. 3. Check on figure quoted and most appreciated reduction in cost. 4. Would both...

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thank you for your kind review.

We are delighted you found our service to be good and that my colleague was efficient, helpful and explained everything in detail. At AXA we do our best to ensure that all customer get the best price for the level of cover that we provide, and its great to hear you would recommend AXA to other.

We are delighted that you chose to insurer with AXA again and we look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Very happy

Best deal out there. Big savings year after year. Customer service is second to none. I always look around come renewal time but axa have never been bettered

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Henry,

Thank you for your kind review.

It is great to hear that you are happy with our service and you had all questions answered and we were able to get you a great deal for your insurance needs.

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Kind Regards,

Jennifer

AXA - Feefo Team