WEBS Reviews

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations. While we use automated systems to process orders efficiently, our intention is always to provide service that feels personal and friendly. We do our best to dispatch orders as quickly as possible. Typically, processing takes 1–2 working days, although this may vary depending on circumstances. Once a parcel has been handed over to the courier, unfortunately, we’re unable to influence the delivery speed. If you feel you’re receiving too many emails from us, you can reduce their frequency by clicking the “Too many emails? Opt down to one a week” link at the bottom of any of our newsletters. If there’s anything we can assist you with, please don’t hesitate to reach out to us directly, we’re always happy to help. Best wishes, Anna and the WEBS Customer Service Team

Thank you for your feedback. We’re very sorry to hear that our delivery timeframe was not as quick as you had hoped. The estimated timeframe for shipping depends entirely on the carrier and the destination. Unfortunately, once the package has been handed over to the courier, we are unable to expedite the delivery. We understand how important timely delivery is and sincerely regret any inconvenience this may have caused, including the need to select a faster shipping option. Best wishes, Anna and the WEBS Customer Service Team