Webs return policies are abysmal. I'm not allowed to return my yarn becuse I have opened the packaging and wound each hank into cakes.
Anna
WEBS
3 months ago
Thank you for taking the time to share your feedback.
Our return policy allows returns on unused yarn only, as winding a hank into a cake is considered use and alters the yarn from its original condition. This policy is in place to ensure fairness and quality for all customers, as wound yarn cannot be resold in the same way as unopened hanks.
We genuinely regret that this policy was not what you expected.
Best wishes,
Anna and the WEBS Customer Service Team
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Anna
WEBS
3 months ago
Thank you for your feedback.
Malabrigo yarns are hand-dyed, so some natural variation in color is to be expected, even within a single hank.
Depending on the dye process, repeated handling or frogging can affect the yarn’s surface or sheen. While frogging is a normal part of knitting, hand-dyed fibers may sometimes show visual changes after being worked, which can make previously used yarn appear lighter than untouched sections. This can occur even when the yarn remains completely dry.
When working with hand-dyed yarns, especially if you need to rework part of a project, alternating between two balls of yarn every few rows can help blend the colors more evenly and minimize noticeable shifts in tone.
If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best wishes,
Anna and the WEBS Customer Service Team
Poor service! Worst ever! Need to get your act together! I found that the yarn shipped from out of state! This is nuts!!
Anna
WEBS
3 months ago
Thank you for your feedback. We value every comment and always aim to provide the best possible service.
For clarification, our orders are shipped from our Missouri warehouse. If shipping from a different location is ever a concern, we’re happy to provide that information before an order is placed. We didn’t see any previous correspondence from you regarding this order, but you’re always welcome to reach out with any questions or to confirm details.
We also have a physical store in Massachusetts, where customers are welcome to shop in person if that’s more convenient.
We appreciate your comments and look forward to providing a better experience in the future.
Best wishes,
Anna and the WEBS Customer Service Team
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.