Overall it was fine. My first order was lost by the post office. The last person I spoke with was great. A couple of the others never got back to me. The service varies depending on the person...
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Anna
WEBS
2 months ago
Thank you for your feedback! Weâre glad to hear that your issue was resolved and that your last interaction was positive.
Weâre sorry for any confusion regarding our responses. Our records show that all your emails were answered, but itâs possible that some messages didnât reach you or were missed, which may have caused the impression that not everyone got back to you.
We truly appreciate your patience and understanding throughout the process.
Best wishes,
Anna and the WEBS Customer Service Team
Product reviews
Anna
WEBS
2 months ago
Thank you for sharing your feedback. Weâre sorry to hear that youâve experienced splitting with your yarn.
One way to help prevent splitting is to try using a slightly larger hook or needles. Because yarn is made of multiple plies twisted together, it can sometimes split if worked against the twist. Working from the opposite end of the skein allows you to go with the twist, which can make stitching smoother and reduce splitting.
If you have any further questions or need assistance, please donât hesitate to reach out, weâre happy to help.
Best wishes,
Anna and the WEBS Customer Service Team
Anna
WEBS
2 months ago
We appreciate your feedback and are sorry that your yarn is splitting.
A helpful tip is to use a larger hook or needles, which can make working with the yarn easier. Yarn plies are twisted together, so if you work against the twist, they can sometimes separate. Trying the opposite end of the yarn lets you work with the twist, which often helps prevent splitting.
If thereâs anything else we can assist you with or if you have any questions, please feel free to contact us anytime.
Best wishes,
Anna and the WEBS Customer Service Team
Webs always provides swift shipping and quality service. Iâve purchased yarns and knitting tools from Webs for years. This store is even more important in these days of Tariffs because you can find...
Order received in very good time.....but website is somewhat difficult to navigate.....hard to find items previously viewed....and downloading patters can be difficult. MANY wonderful brands to...
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.