WEBS Reviews

Hello, Please accept my sincerest apologies for the delay in responding to your message. Unfortunately, we have been experiencing large volumes of emails, and we are working very hard to respond to each one as quickly and thoroughly as possible. I completely understand how frustrating it can feel when you don’t hear back right away - especially if you’ve had to send more than one message. That’s certainly not the experience we want for our customers. We truly value your time and your feedback, and we’re actively working on improving our response times to ensure this doesn’t happen again. Thank you very much for your patience and for bringing this to our attention. If there’s anything further I can assist you with right now, please don’t hesitate to let me know - I’m here to help. Best wishes, Julie and the WEBS Customer Service Team

Hello, I’m really sorry to read your feedback. Hearing that your experience felt “nonexistent” is very concerning to us, and I sincerely apologize that we didn’t meet your expectations. I’ve taken a look on our side, and I’m not able to see any recent email or call from you, which makes me worry that perhaps your message didn’t reach us. If you still need any assistance, please don’t hesitate to get in touch and let us know how we can help - we’d truly appreciate the opportunity to support you and make things right. Best wishes, Julie and the WEBS Customer Service Team

Hello Debra, Thank you for sharing your feedback, and I’m really sorry for the frustration this has caused. It looks like the package may have been mis-scanned by the delivery service, which can sometimes cause the tracking to stay on “label created” even though the parcel is already in transit. I completely understand how this can be confusing and disappointing. I’m glad to hear it has arrived, and I hope everything is as expected! If there’s anything else I can help with, please let me know. Best wishes, Julie and the WEBS Customer Service Team