Thank you for your feedback, I’m very sorry to hear that the needles broke.
We haven’t received any previous messages regarding this, so I’ll be reaching out to you directly to gather a few more details and see how we can make this right.
Best wishes,
Anna and the WEBS Customer Service Team
Product reviews
Anna
WEBS
2 months ago
Thank you for taking the time to leave your feedback. We're sorry to hear that the needle snapped so early in your project, especially at the join with the cord.
We haven’t received a direct message from you about this, so I’ll be reaching out to you via email shortly to gather a few more details and see how we can resolve this for you. We’d truly appreciate the opportunity to make this right.
Thank you for bringing this to our attention, and again, our sincere apologies for the inconvenience.
Best wishes,
Anna and the WEBS Customer Service Team
Web’s is wonderful to do business with. I have used them before. They have a great selection of fiber and have filled my orders promptly. I will work with them again.
I’ve ordered this yarn from a few different websites. The only complaint I have with my order from Webs is the packaging. I ordered several hanks of yarn and I received my package in a skinny...
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.