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WEBS Reviews | Customer Service Reviews for https://www.feefo.com/reviews/yarn | Feefo

Trusted Customer

Feefo Verified

2 months ago

Wish it had felted better, but very soft

It was quite fast. The yarn was well packaged.

Product reviews

Date of purchase: 20/01/2026

0

Trusted Customer

Feefo Verified

2 months ago

Great service

Always dependable. Order arrived just before the snow storm! Perfect!

Product reviews

Date of purchase: 20/01/2026

0

AD

Alethea D.

Feefo Verified

USA

2 months ago

What Alethea D. said about WEBS:

Accurate color

Excellent. Very prompt shipping.

Product reviews

Date of purchase: 20/01/2026

0

Trusted Customer

Feefo Verified

2 months ago

Poor ordering service

See above issue with receiving incorrect order

Anna

WEBS

2 months ago

Thank you for your feedback, and we sincerely apologize for the issue with your order. We’re sorry that one of the items was missing from your parcel. While we work hard to minimize packing errors, occasional mistakes can happen, and we regret that this occurred with your order. A refund for the missing item was processed on 01/29/2026 and should now be reflected in your account. We truly appreciate your patience and understanding, and we’ll continue striving to provide a smoother ordering experience in the future. Best wishes, Anna and the WEBS Customer Service Team

Product reviews

Anna

WEBS

2 months ago

Thank you for your feedback, and we’re very sorry for the inconvenience caused with your order. Unfortunately, the Clover 32" PRO Takumi Bamboo Circular Knitting Needles – US 15/10.00mm you ordered was no longer in stock, so we were unable to send a replacement. A refund for the missing item was processed on 01/29/2026. We also attempted to reach you by phone on the same day but were unable to get through, so we left a voicemail to let you know about the refund. We work hard to keep packing errors to a minimum, but occasionally mistakes do happen, and we sincerely apologize that this occurred with your order. We also apologize for the delay in resolving this issue and for any frustration it caused. Your feedback is important to us, and we’ll continue working to improve our service. Best wishes, Anna and the WEBS Customer Service Team

Date of purchase: 13/01/2026

0

KK

Kara Kissinger

Feefo Verified

USA

2 months ago

What Kara Kissinger said about WEBS:

Excellent service. Will use again!

Responsive, friendly and efficient

Product reviews

Date of purchase: 20/01/2026

0

Trusted Customer

Feefo Verified

2 months ago

Webs Valley Yarn

Webs always has great service. No difficulty placing the order. Ships soon. Returns are no problem

Product reviews

Date of purchase: 19/01/2026

0

Trusted Customer

Feefo Verified

2 months ago

Good prices, good service

Delivery was fast and no issues. I have dealt with the company before and never had a problem with their sales or service.

Product reviews

Date of purchase: 18/01/2026

0

GB

Gerald Bliss

Feefo Verified

USA

2 months ago

What Gerald Bliss said about WEBS:

Spam with a good product

Too much talk, not nearly enough action.

Yuliia

WEBS

2 months ago

Hello, Thank you for your feedback. I’m sorry to hear that you felt this way - that’s certainly not the impression we want to leave. I’ve checked on our side and I’m unable to find any recent email correspondence from you. If you need any assistance, please don’t hesitate to reach out - we’re more than happy to help and ensure you receive the support you need. If your comment relates to the number of newsletters you’re receiving, you can easily reduce them to just one per week. There’s an option to adjust your preferences at the very bottom of any of our emails. We truly appreciate your feedback and the opportunity to improve. Best wishes, Julie and the WEBS Customer Service Team

GB

Gerald Bliss

2 months ago

At no point in the aspp did I see a method for contacting you via email. Leaving an app rating is always the best way, so everyone can see your app's weaknesses.

Anna

WEBS

2 months ago

Thank you for your follow-up. We’d like to clarify that we don’t have an app, we operate entirely through our website. Our contact details are available at the bottom of the website page under the Customer Care section, and you can also find them via the Help Centre button in the same section. For your convenience, you can also reach us directly by email at customerservice@yarn.com. Additionally, we offer an online chat service - simply press the Help button located at the bottom right corner of the website to get in touch with our team. We appreciate you taking the time to share your experience and hope this makes contacting us easier in the future. Best wishes, Anna and the WEBS Customer Service Team

Product reviews

Date of purchase: 18/01/2026

0

AY

AYD

Feefo Verified

USA

2 months ago

What AYD said about WEBS:

Great Service....

yarn on it's way back to WEBS

Anna

WEBS

2 months ago

Thank you for your feedback. We’re glad the return has been arranged. Once the items have been received and processed at our warehouse, we’ll handle the remainder and you’ll receive a separate email confirming the refund. Best wishes, Anna and the WEBS Customer Service Team

Product reviews

Anna

WEBS

2 months ago

Thank you for your feedback. We’re sorry to hear that the yarn didn’t feel as soft as expected and that the color differed from the photo. While we make every effort to show accurate colors and textures, variations can occur due to screen settings, lighting, and slight differences in the yarn itself. We appreciate your understanding and your input helps us improve. Best wishes, Anna and the WEBS Customer Service Team

Date of purchase: 17/01/2026

0

Trusted Customer

Feefo Verified

2 months ago

Product was excellent ! Shipping was not.

Actually, once I received the product, very happy. The shipping and follow up for shipping was not fun. Product did not come so tried to follow up and found it was stuck in a post office. USPS...

WEBS Reviews

Lopi PlötulopiMore reviews of this product (28)View product websiteIt is a beautiful yarn, a little hard to handle because it is not plied or worsted. I was hoping that it would felt more solidly than it does. The felting process did not make it into a solid fabric...Read more

Berroco Vintage DKMore reviews of this product (60)View product websiteRight color, right price

Plymouth Yarn Encore WorstedMore reviews of this product (451)View product websiteVERY fast shipping! The color of the yarn (Gremlin; a light green) as represented on the website was accurate. The yarn itself is fine--I got it to go with Lion Wool-Ease in a double-sided project...Read more

Clover 32" PRO Takumi Bamboo Circular Knitting NeedlesMore reviews of this product (1)View product websiteThere was an error on my order - I was charged and never received them. It took a very long time to get Webs to respond to this error- I will NEVER order from them again.

Cascade Yarns Pacific BulkyMore reviews of this product (15)View product website

Lion Brand HeartlandMore reviews of this product (2)View product websiteI had a great experience with WEBS. The yarn color I originally ordered wasn’t the color I wanted so I went through the return process which was easy to follow. After the time limit for the return...Read more

Valley Yarns Berkshire BulkyMore reviews of this product (66)View product websiteGreat quality, reasonable price and easy to work with.

Hayfield Bonus DKMore reviews of this product (24)View product websiteThe colors of the yarn were very vibrant and texture of yarn felt good. Not much splitting. Very pleased with my purchase and would buy again.

Paintbox Yarns Simply DKMore reviews of this product (113)View product websiteColors were good, texture and working with the yarn was good but a little more splitting than i expected. Still i would buy this yarn again.

Hayfield Bonus DKMore reviews of this product (24)View product website

Hayfield Bonus DKMore reviews of this product (24)View product website

KnitPro Ginger Fixed Circular Needles 16" (1 Pair)More reviews of this product (10)View product websiteThe needles are terrific. The email bombardment, not so much.

Plymouth Yarn AireadoMore reviews of this product (6)View product websiteCouldn't wait until the yarn got here and immediately starting knitting - lots of compliments on my sweater......

Juniper Moon Farm Patagonia Organic MerinoMore reviews of this product (24)View product websiteyarn was not soft as expected and color different that what was in the photo.

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