WEBS Reviews

Thank you for sharing your detailed feedback. We’re sorry that the shade appeared different in person compared to the website image. While we do our best to ensure product photos are as accurate as possible, colors can sometimes vary slightly due to lighting, screen settings, and dye lots. We’re glad to hear that you’re enjoying the yarn itself, particularly its wool content and thickness. Your comments about the color range are also very helpful. We understand how a wider selection of greens and browns would make the range more versatile. If we can be of any assistance please do not hesitate to get in touch. Best wishes, Anna and the WEBS Customer Service Team

Thank you for your feedback, and we’re glad to hear that you’re happy with the yarn! We’re very sorry that the shipping took longer than expected. Your order was placed on 01/19/2026 and dispatched from our warehouse on 01/21/2026. Once a package leaves the warehouse, it can take a few business days to reach and be processed by the courier’s facility, which is outside of our control. While our website states that the typical processing time is 1-2 business days, this can sometimes be affected by holidays, high order volumes, or other circumstances, as noted on our shipping information page. We’re currently experiencing a high volume of orders, and our warehouse team is working hard to pack and dispatch parcels as quickly as possible. We sincerely appreciate your understanding and continued support, and we’ll take your feedback into account as we strive to improve the customer experience. Best wishes, Anna and the WEBS Customer Service Team