WEBS Reviews

Thank you for your feedback. We completely understand that affordability matters, and we’re sorry if the price of the Lykke Interchangeable Needle Cables is a concern. We aim to provide quality products, and we also offer occasional promotions to help make them more accessible. Best wishes, Anna and the WEBS Customer Service Team

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Packaging and cases can differ across the product lines, which may sometimes create the impression of a variation in quality. We want to clarify that we intentionally limit extra packaging to reduce plastic waste and support environmental sustainability. While single needles, shuttles, and other delicate items are protected with bubble wrap or cardboard, most items are shipped directly in the box or envelope. We also apologize if you were unable to reach our customer service team by phone. We’ve been experiencing a particularly busy period, so it’s possible all agents were assisting other customers when you called. In the meantime, voicemails, emails, or online chat messages are always welcome, and we’ll respond as quickly as possible. Thank you for your understanding, and we hope to have the opportunity to provide you with a better experience in the future. Best wishes, Anna and the WEBS Customer Service Team

Thank you for your feedback, and we’re sorry to hear about the issues you experienced with the yarn. As a possible solution, you might try using a larger hook, which can help reduce splitting. Also, since yarn is made of several plies twisted together, sometimes working against the twist can cause splitting. Working from the opposite end of the yarn, going with the twist, can help it hold together better. Regarding packaging, we aim to minimize plastic waste. Most yarn is shipped without extra packaging to reduce environmental impact, though we do protect needles, shuttles, and other accessories with bubble wrap or cardboard. Full bags of yarn are shipped as a single unit, but otherwise, yarn is placed directly in the box or envelope. This information is available in our Help Centre on our website. If you have any questions or need further assistance, please don’t hesitate to reach out. Best wishes, Anna and the WEBS Customer Service Team

Thank you for sharing your feedback! We’re glad that you’re enjoying the needles. Although the cable can feel a little stiff initially, with regular use, the cable usually softens and becomes more flexible, helping your knitting glide more easily. If you have any questions or need assistance, please don’t hesitate to reach out, we’re always happy to help! Best wishes, Anna and the WEBS Customer Service Team