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WEBS Reviews | Customer Service Reviews for https://www.feefo.com/reviews/yarn | Feefo

Displaying all 6,303 reviews

Trusted Customer

Feefo Verified

2 months ago

Prompt delivery.

I ordered the product and received it.

Product reviews

Date of purchase: 26/01/2026

Diane Charlesworth

Feefo Verified

USA

2 months ago

What Diane Charlesworth said about WEBS:

Bad shipping at a high price!

Package took longer to get to me in NJ than a similar package takes to get here from the UK and WEBS charges more for shipping.

Anna

WEBS

2 months ago

Thank you for taking the time to share your feedback. We always strive to dispatch orders as quickly as possible, however, delivery times may vary depending on the carrier and transit conditions. According to the tracking information, your order was dispatched from our warehouse on January 26 and delivered on January 30. We’re sorry if this delivery timeframe did not meet your expectations. With regard to shipping costs, our rates are calculated based on the gross weight of the package. These charges reflect the pricing structure set by the carrier and may therefore differ from those of other retailers. We truly value your feedback and will share your comments with our team. If there’s anything further we can assist you with, please don’t hesitate to get in touch. Best wishes, Anna and the WEBS Customer Service Team

Product reviews

Date of purchase: 26/01/2026

Trusted Customer

Feefo Verified

2 months ago

A Breezy Process

Easy to navigate, plenty of fiber options, and checked out without any issues! The only thing difficult was choosing from the vast selection!

Product reviews

Date of purchase: 19/01/2026

Erin Engelke

Feefo Verified

USA

2 months ago

What Erin Engelke said about WEBS:

Webs- a Must-Visit site!

Webs is my go-to yarn store. Even though I am on the other side of the continent, I check their website before going to a local store. I just know they'll have what I am looking for, and plenty of...

Product reviews

Date of purchase: 16/01/2026

Lucy Loehle

Feefo Verified

USA

2 months ago

What Lucy Loehle said about WEBS:

Troika temple excellent for rag rug weaving.

My Troika temple came quickly and was well-packaged. No additional special service was required.

Product reviews

Date of purchase: 18/01/2026

Trusted Customer

Feefo Verified

2 months ago

Remember when WEBS rocked?

Fewer people on staff and they used to be. This stands for both the customer service line and the in-store presence.

Yuliia

WEBS

2 months ago

Hello, Thanks so much for taking the time to share your thoughts. We’re really sorry to hear that things haven’t felt the same to you lately. Over time, our goal is still exactly the same - to offer friendly, helpful support both in-store and through our customer service channels. We know that even small changes can feel noticeable, especially if you’ve been with us for a while. We truly appreciate you being honest with us. Feedback like this helps us keep improving. If there’s anything specific that stood out during your recent experience, please let us know. Best wishes, Julie and the WEBS Customer Service Team

Date of purchase: 25/01/2026

Trusted Customer

Feefo Verified

2 months ago

Nice

Great

Product reviews

Date of purchase: 18/01/2026

Trusted Customer

Feefo Verified

2 months ago

Good customer service

If you're going to spend money over the Internet on good yarn, Webs will give you fabulous, competant, reliable assistance.

Product reviews

Date of purchase: 17/01/2026

Trusted Customer

Feefo Verified

2 months ago

Disappointing

Slow mailing and lack of inventory has really changed what used to be a great yarn store. Cannot recommend this company to anyone.

Anna

WEBS

2 months ago

Thank you for taking the time to share your feedback. We’re very sorry to hear that you feel disappointed with your recent experience. We understand how disappointing slower delivery times and limited stock availability can be. While we make every effort to replenish our products regularly, manufacturing and shipping delays can occasionally impact stock levels. We are continually working to improve inventory availability, and we are currently expecting additional deliveries for the items that are out of stock. Regarding delivery times, once a parcel has been dispatched, the shipping speed is managed by the courier and is unfortunately outside of our control. However, we do offer expedited shipping options at checkout should you require your order to arrive more quickly. We truly value your feedback, as it helps us identify where we need to improve. If we can be of any help or if you have any queries, please don't hesitate to get in touch. Best wishes, Anna and the WEBS Customer Service Team

Date of purchase: 24/01/2026

chelita young

Feefo Verified

USA

2 months ago

What chelita young said about WEBS:

Love the way the yarn colors pop

Love the colors they look great

Product reviews

Date of purchase: 17/01/2026

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WEBS Reviews

KnitPro Zing Double Pointed Needles 6"More reviews of this product (10)View product websiteI usually prefer bamboo needles, but the size I needed was so small I worried that I might break one or two. The metal ones have a good point.

Paintbox Yarns Simply DKMore reviews of this product (113)View product website

Malabrigo RiosMore reviews of this product (295)View product websiteI’m new to working with wool yarns and in my limited experience, this is the softest one ive encountered! And i dont think it could get softer than this, especially after being blocked. Created a...Read more

Valley Yarns 1410 Dawn to Dusk - Knit PDFMore reviews of this product (1)View product websiteI love this pattern! I think it was previously only available in a kit. If that's true, I am so glad I could now get it as just the pattern. I already have a lot of random yarn that goes well...Read more

TOIKA TemplesMore reviews of this product (7)View product websiteI am enjoying working with a Troika temple to prevent drawdown on the rag rug I am weaving.

Simple BeretMore reviews of this product (1)View product websiteNice pattern, worked out well

Valley Yarns SouthwickMore reviews of this product (19)View product websiteThe yarn has extremely good stitch definition. The color, 31, lilac, is lovely. It's now my Easter sweater. Webs always has excellent customer service and were extremely helpful as usual.

Paintbox Yarns Simply DKMore reviews of this product (113)View product websiteThe colors really pop although it was unraveling my project came out great

Paintbox Yarns Simply DKMore reviews of this product (113)View product websiteThe colors pop made my project look really nice

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