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WEBS Reviews | Customer Service Reviews for https://www.feefo.com/reviews/yarn | Feefo

Displaying all 6,303 reviews

Sandee

Feefo Verified

2 months ago

What Sandee said about WEBS:

Love this website!

If I can't find the yarn I'm looking for anywhere else, WEBS more than likely has it for a great price!

Product reviews

Date of purchase: 07/02/2026

Rebecca McCue

Feefo Verified

USA

2 months ago

What Rebecca McCue said about WEBS:

Easy to Work With, Lovely Colors

I didn't have any problems. The fact order was processed quickly and I was kept informed every step of the way.

Product reviews

Date of purchase: 31/01/2026

Andrea Dener

Feefo Verified

USA

2 months ago

What Andrea Dener said about WEBS:

Great yarn selection and prices

Not great communication or Custom Service when I contacted them.

Anna

WEBS

2 months ago

Thank you for your feedback and for highlighting our yarn selection and pricing! We’re sorry to hear that your experience with our customer service and communication wasn’t as smooth as it should have been. We’re currently experiencing a high volume of inquiries, but we’re working hard to respond as promptly as possible. Your feedback helps us improve, and we truly appreciate your patience. We hope you continue to enjoy our yarns and give us another chance to provide a better experience in the future. Best wishes, Anna and the WEBS Customer Service Team

Date of purchase: 07/02/2026

Trusted Customer

Feefo Verified

2 months ago

Prompt and accurate

Got what I ordered when it was expected. The website was easy to navigate.

Date of purchase: 07/02/2026

Trusted Customer

Feefo Verified

2 months ago

Disappointed in this yarn

WEBS is always great about sending things promptly. There was a good selection of colors.

Anna

WEBS

2 months ago

Thank you for your feedback and for your kind words about our service and color selection! We’re sorry to hear that the yarn itself didn’t fully meet your expectations. If there’s anything we can assist you with or if you’d like help choosing a yarn that may suit your project better, please feel free to reach out, we’re always happy to help. We truly appreciate your support and hope you enjoy exploring more of our yarns in the future! Best wishes, Anna and the WEBS Customer Service Team

Product reviews

Anna

WEBS

2 months ago

Thank you for sharing your experience. We’re glad to hear that you found the yarn soft and enjoyable to knit! We understand your concerns about wet blocking and how it can affect the yarn’s structure. If you do choose to wet block, it’s advisable to test a small swatch first to see how the yarn reacts before working on the entire project. We appreciate your feedback and are happy to hear you still have plenty of yarn to experiment with future hats. Hopefully, you can achieve the perfect fit and feel without compromising the softness. Best wishes, Anna and the WEBS Customer Service Team

Date of purchase: 31/01/2026

Trusted Customer

Feefo Verified

2 months ago

Perfect stocking hat yarn

Fast and easy

Product reviews

Date of purchase: 07/02/2026

Sherri Burrow

Feefo Verified

2 months ago

What Sherri Burrow said about WEBS:

Terrible Slow and Non Responsive

What service??? Customer service took weeks to respond for a simple shipping status and I actually finally received my yarn before they replied.

Anna

WEBS

2 months ago

Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to wait for a response regarding your order. At the time of your inquiry, our customer service team was experiencing an unusually high volume of requests, which unfortunately led to longer response times than usual. While we’re glad to hear that your yarn arrived safely, we sincerely apologize that our reply reached you only after delivery. We truly value our customers and are continuously working to improve our response times so we can provide the level of service you expect and deserve. Thank you for your patience and for bringing this to our attention. Best wishes, Anna and the WEBS Customer Service Team

Date of purchase: 07/02/2026

Trusted Customer

Feefo Verified

2 months ago

WEBS, Great Selection of Reasonably Priced Yarns

My order was processed the day I placed it.

Product reviews

Date of purchase: 20/01/2026

Trusted Customer

Feefo Verified

2 months ago

Excellent

Great service in every way

Product reviews

Date of purchase: 29/01/2026

Trusted Customer

Feefo Verified

2 months ago

They have been good about answering my questions and everything arrived as it should.

Date of purchase: 06/02/2026

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WEBS Reviews

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Valley Yarns NorthfieldMore reviews of this product (46)View product websiteI used it for a hat and the yarn is soft and knits up nicely. However, wet blocking ruined the heft of the yarn. It stretched out even after being pushed together for drying and is very floppy. It...Read more

Malabrigo NoventaMore reviews of this product (35)View product websiteWonderful yarn for making stocking hats

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