WEBS Reviews

Thank you for sharing your feedback. We’re sorry to hear that your experience has not yet met your expectations. Once returned items arrive at our warehouse, it can take a few working days (Monday–Friday) for the team to log them into the system and process the refund. During busy periods, this may take a little longer than usual, and we sincerely apologize for any inconvenience. I have processed a refund today for the items you returned. The payment should be credited back to your card or PayPal account within 3-5 business days. If we can be of any further assistance please do not hesitate to get in touch. Best wishes, Anna and the WEBS Customer Service Team

Thank you for your feedback. We’re sorry to hear that you’ve been experiencing difficulties accessing your account and pattern library. Please don’t hesitate to contact us anytime you have trouble logging in or accessing your patterns. Our team will be happy to look into the issue and help restore access as quickly as possible. If there is anything we can assist you with, feel free to get in touch. Best wishes, Anna and the WEBS Customer Service Team

Thank you for your feedback, and we're sorry to hear about your experience. According to the tracking details, your order was marked as delivered on February 9th. If you have not received the package, we recommend checking with your neighbours or anyone else at your address who may have accepted the delivery on your behalf. If the order still cannot be located, please contact us at customerservice@yarn.com and confirm the delivery address used for the order. We will, of course, look into this further with the carrier. Regarding product availability, we do strive to restock our products regularly. However, manufacturing and shipping delays can sometimes affect the availability of certain colours and yarn lines. We appreciate your feedback and sincerely apologize for any inconvenience caused regarding your order and product availability. Best wishes, Anna and the WEBS Customer Service Team