I used the service because I work long hours and can't get to a post office
You sent them "recorded delivery" so, since I was not home, they were returned to the post office and I received a note...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Jonathan,
Thank you for your comments.
Firstly, please accept my sincere apologies regarding the inconvenience caused with your delivery.
I would like to take this opportunity to point out that the Post Office Shop and Royal Mail are separate entities however I do understand how frustrating this may have been for you. I'm afraid that once your item has been dispatched into the care of Royal Mail we no longer have control over the delivery of your item.
Under normal circumstances when a Royal Mail parcel is unable to be delivered, you should be able to rearrange a suitable time for your parcel to be redelivered; if this has not been the case I offer my sincere apologies regarding this matter.
In light of this, I was forward your comments to the relevant channel in order for them to be looked into in further detail.
Kind Regards,
Sally
Post Office Shop Customer Care team
Product reviews
Date of purchase: 12/09/2013
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Trusted Customer
Feefo Verified
12 years ago
Quick and efficient. Ordering process easy.
Product reviews
Date of purchase: 15/09/2013
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Trusted Customer
Feefo Verified
12 years ago
The packaging was a little over the top, but otherwise a reasonable wait for delivery.
Product reviews
Date of purchase: 26/09/2013
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Trusted Customer
Feefo Verified
12 years ago
As always the ordering was easy and delivery very quick.
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