I am still waiting for the £25 worth of Christmas Stamps that I ordered and there was no communication telling me that they wouldn't be available until 5 November. I contacted you recently and was...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Barbara,
Thankyou for your feedback, please accept my apologies over the delay in receiving your stamps.
Upon investigating your order, it appears that the Second Class stamps that you originally ordered have been discontinued and replaced by the Christmas edition of the stamps. Unfortunately this item is currently out of stock.
Please accept my sincere apologies that you were not informed of this. In light of your comments, I will forward your comments on to the correct department and ensure that this doesn't happen again.
I am pleased that you have such positive comments about your Avery labels however.
Kind Regards,
Sally
Post Office Shop Customer Care Team
I never received the books initially and then i phoned the post office help site, whereby i was informed that they were waiting for me at a post office in Morden because no one was in at the time of...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Alex,
Thankyou for your comments.
Firstly, I am pleased that you are happy with the items you ordered. However, the issues you had when your items were delivered needs to be addressed.
When an item is delivered, we do require a signed proof of delivery from the recipient. However, if Parcelforce are unable to attain this from you, they will leave your items at a local post office in order for them to be collected later.
However, you are supposed to be notified of this by having a card left at your address. As you were not informed this is unacceptable.
I will pass your comments onto our courier and ensure that this does not happen again.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Service was excellent, initially! Product ordered and delivered very quickly. However the product ordered was not the product delivered. In the on-line catalogue the product was described as A4. The...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning John,
Firstly, thankyou for your feedback.
Please accept my apologies over any inconvenience receiving incorrect items may have caused you.
In light of your feedback, we have passed your comments onto our Merchandising team to ascertain the correct product specifications and the product description will be amended accordingly.
I can see that you were refunded for the cost of your items in light of our error.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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