Confusing to understand difference in products. poor navigation to buy items. delivery late and parcel bashed around (all to be fair that didnt matter as product not fragile).
however prices...
Read more
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Kate,
Thankyou for your comments. Firstly, please accept my apologies over the difficulties you experienced when using the Post Office Shop site.
We are constantly striving to improve our users experience and your feedback is incredibly valuable to us. In light of your comments, I will pass your feedback onto the relevant department to investigate ways to improve sight navigation.
Kind Regards,
Sally
Post Office Shop Customer Care Team
I sent the following email 3 weeks ago and a reminder over a week ago. Ihave had no reply.
Dear sirs,
I am somewhat concerned about this order.
I have paid for 2 x £5 coins, 2 x silver proof...
Read more
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Nigel,
Thankyou for your feedback.
Firstly, please accept my sincere apologies over any inconvenience this may have caused.
upon investigation of your order, I can see that your coins were dispatched on 13.11.2013 and delivered on 14.11.2013 by Parcelforce and signed for by B Hewitt. The dispatch of these items was delayed as we were delayed in receiving stock of the coins from the Royal Mint.
With regards to your stamp cover, we are going to send you the Stamp cover which commemorates the christening of Price George free of charge as a gesture of goodwill. We are also going to amend the product description for this item stating that is commemorates the birth of the Royal Baby and not the Christening.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Product reviews
Date of purchase: 30/09/2013
0
Share
Trusted Customer
Feefo Verified
12 years ago
Easy to find and delivered in a couple of days
Product reviews
Date of purchase: 30/09/2013
0
Share
Trusted Customer
Feefo Verified
12 years ago
Very good. Excellent reasonably priced product and fast delivery
Good Afternoon Ben,
Thankyou for your comments.
Firstly, please accept my apologies over any inconvenience this may have caused you. Here at The Post Office Shop we do strive to provide our customers with the best order experience possible.
In light of your comments, we are going to send you the Stamp cover which commemorates the christening of Price George free of charge as a gesture of goodwill. We are also going to amend the product description for this item stating that is commemorates the birth of the Royal Baby and not the Christening.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Firstly, please accept my apologies over any inconvenience caused in the delay receiving your stamps. Upon investigation, it appears that we were delayed in receiving stock of your stamps as Royal Mail had revised the colour of the First Class stamps.
However, the lack of information you received regarding this was unacceptable and I will ensure that your comments are passed on and request that matters of this nature are dealt with more proactively going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
I was not impressed with the quality of the packaging. In fact one of the items was badly broken and in my opinion should not have been in the package with other heavy goods. Customer services was...
Read more
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Wendy,
Thankyou for your comments. Firstly, please accept my apologies regarding the condition in which your order was received.
Here at the Post Office Shop, we constantly strive towards providing our customers with the best experience possible; this extends right through to the delivery of your product.
In light of this, I am going to pass your comments on to our warehouse team and request that they review their packaging processes to prevent this from happening going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
