I ordered stamps to be delivered to save me going to a post office but they came in envelopes that easily fitted in our letter box however the packages were taken to our nearest post office as we...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Pamela.
Thankyou for your comments. Firstly, please accept my apologies over any inconvenience this may have caused.
Here at The Post Office Shop, we do strive to provide the best Customer Experience possible. In light of your comments, I have forwarded your feedback on to our warehouse team to investigate alternative ways of delivering your items to improve Customer Experience going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Delivery arrived within 2 days which is fine. The paper was heavy and packed in a large box without fillers - so it had moved around and damaged one ream of paper - only 10 or 15 sheets effected. ...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Chris,
Thankyou for your comments. Further to our telephone conversation I have arranged for a replacement ream of Xerox Colotech+ paper to be sent free of charge to compensate for the damaged ream arriving in your delivery.
I have requested that the product description is amended for the Durable Duraclip files to specify that they use a push clip rather than a swing clip mechanism and finally I will pass your feedback regarding the packaging of your order on to our warehouse team to investigate ways of improving packaging to prevent damages in transit going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Considering this was a very expensive presentation pack, of all organisations, I'd have expected the Post Office to have been able to pack it to ensure it stood a chance of surviving its own delivery...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Andrew.
Thankyou for your feedback.
Please accept my apologies over the packaging you received your presentation pack in.
I have passed your comments on to our collectibles team who will investigate how stamps are packaged and how to best improve this service going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Andrew,
Further to our telephone conversation. I can confirm that we are going to refund you the cost of your item minus the value of the stamps; resulting in a refund of £20.95.
This refund will take 7-10 days to be received by yourself.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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