I had some issues last time and they apologized and sent me a ream of paper. This time again I have to ask for an invoice which last time they said would automatically be sent once payment was taken.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Dragan,
Thankyou for your comments. Please accept my apologies over the condition your paper was received in.
Here at the Post Office Shop, we strive to deliver the highest levels of service possible and the condition in which you are receiving your paper is unacceptable.
In light of your comments, we are currently in discussions with our warehouse team investigating ways of alternatively packaging paper products to protect them from damages during transit.
With regards to the receipt of invoices, we do send invoices out upon the dispatch of goods and I apologies that you have not been receiving them. I will forward your comments to our IT support team to investigate
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
Please send to me my invoice and then delete my account
Thank you
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Dragan,
I have arranged for a copy of your invoice to be emailed over to you.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Product reviews
Date of purchase: 10/12/2013
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Trusted Customer
Feefo Verified
12 years ago
Good
Product reviews
Date of purchase: 06/12/2013
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Trusted Customer
Feefo Verified
12 years ago
Brilliant service - really delighted - many thanks!
Good Afternoon Ari.
Thanyou for your feedback. Firstly, please accept my apologies over any inconvenience not receiving your item may have caused.
Upon investigation I have found that your goods were returned to us due to a failed delivery by our carrier. In light of this I have requested for your order to be refunded. Refunds take up to five working days to process.
Once again, please accept my apologies over any inconvenience this may have caused.
Kind Regards,
Sally
Post Office Shop Customer Care Team
I have paid the extra postage for next day delivery and discover that the stamps have been dispatched on the day of proposed delivery.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Sue,
Thankyou for your feedback.
Upon investigation of your order, I can see that you placed your order on 13.12.2013 at 10:15am; our warehouse system has then dispatched your items for delivery on that date.
I have requested the full tracking information from Parcelforce for your delivery and will provide you with a further response once I have had these provided.
Kind Regards,
Sally
Post Office Shop Customer Care Team
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Sue,
Upon further investigation of your order I can see that your goods were delivered on Monday 16th December after being ordered on Friday 13th December.
As you selected next working day delivery and Parcelforce do not operate on Saturday and Sunday, your goods were delivered on Monday the 16th which is why there was a slight delay receiving your order.
Please accept my apologies over any confusion this may have caused.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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