It is difficult to rate. The magazine file arrived in perfect condition, having been packed well in a cardboard box. The first waste paper bin sent arrived scuffed and marked, having been sent...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Jean.
Thanks for your feedback. Firstly, please accept my apologies over the condition your order was received in.
I am happy that our Customer Service Team resolved the problem for you by replacing your damaged waste bin. I have forwarded your comments to our warehouse team to ensure fragile items such as this are packaged to prevent damages going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Firstly my package was sent to the depot as I was not in and it was too big too fit htrough the letter box, which would have been fine but as they were folder dividers I did not expect this. I picked...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Corinne,
Please accept my apologies over the problems you have had returning your items.
Here at the Post Office Shop, we strive to deliver the highest levels of Customer Service possible. Please accept my apologies over the problems you have been having returning your item.
I can see from the notes logged against your order that a returns reference has been sent to you and to help offset the return costs I am going to get your delivery charge refunded.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Date of purchase: 09/12/2013
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Feefo Verified
12 years ago
Very clear and user friendly - I will use this site again.
Automated delivery service failed to re-deliver on date stated. Despite then speaking to a real person and giving an alternative address the parcel ended up going to the post office where I was...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Nicki,
Thankyou for your comments. Please accept my apologies over the problems you had receiving your delivery.
Here at the Post Office Shop, we aim to deliver the highest levels of Customer Service possible and this extends through to the delivery of your goods. It appears that in this instance we have not provided the highest levels of service possible.
In light of your comments, I have forwarded your feedback onto our delivery team and requested that they look at ways to prevent damages and delays like this going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
spent two months going to post offices for these stamps not one told me about post-office on line shop eventually heard via a friend so make people more aware of your presence maybe
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