Post Office Shop Reviews

Good Morning Caroline, Please accept my apologies over any inconvenience that the delay in receiving your item may have caused. Here at the Post Office Shop, we aim to deliver the highest levels of service possible and unfortunately on this occasion we do not seem to have done so. Upon investigation into your order, I can see that the framed stamps you ordered were subject to extremely high demand and the stock of the item was not sufficient to fulfill all orders. In this case all orders are placed on back order awaiting a further shipment of stock from our supplier and once this stock is received the remaining orders are fulfilled. Please accept my apologies that you were not more proactively informed of this. I will forward your comments on to our inventory team to see if there are any ways we can inform you of these instances more proactively. Kind Regards, Sally Post Office Shop Customer Care Team

Good Morning Virginia. Please accept my sincere apologies over the inconvenience this has caused. Here at the Post Office Shop, we strive to deliver a high level of Customer Service possible and the problems you have had with your delivery are not acceptable. In light of your comments, I have passed your feedback onto our courier and requested that they investigate why the delivery was not completed and more importantly why a card was not left. Your goods have been returned to ourselves and I have requested that your order is refunded. Kind Regards, Sally Post Office Shop Customer Care Team

Good Morning Victoria, Thankyou for your feedback. Please accept my apologies over any inconvenience the delay in receiving your order may have caused. Here at the Post Office Shop, we strive to deliver the highest possible levels of Customer Service and we did not deliver this in the first instance. I have passed your comments onto our first line Customer Service team and request that they investigate this matter fully to prevent instances like this going forward. Kind Regards, Sally Post Office Shop Customer Care Team

Good Morning Mike, Thankyou for your comments. Please accept my apologies over any inconvenience this may have caused. Here at the Post Office Shop, we strive to deliver the highest levels of service possible and the problems you have had with your name not appearing on your parcel is something that needs to be addressed. I have forwarded your comments to our IT Support team to investigate how delivery addresses are processed for printing on address labels and look into ways of ensuring recipients names are printed onto all delivery labels going forward. Kind Regards, Sally Post Office Shop Customer Care Team

Good Afternoon Graham, Please accept my apologies regarding the problems you had with your delivery and the inconvenience this may have caused. I can see that your order was returned to us on 21.11.2013 due to a failed delivery and your refund was processed on 27.11.2013. Refunds take up to five working days to be received by yourself after they have been processed. Kind Regards, Sally Post Office Shop Customer Care Team