Speed of service is excellent. If you could just remember to put my name on the outside of the envelope as well as the delivery note inside, the whole service would be excellent!
Wrong picture used for product, therefore wrong product ordered
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Chris,
Thankyou for your feedback. Please accept my apologies over any inconvenience this error has caused.
In light of your comments, I have arranged for a tin of the Cafe Direct Fairtrade coffee to be sent to you.
We have also amended the description for the item to reflect the correct product.
Once again, please accept my apologies regarding this matter.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Product reviews
Date of purchase: 16/01/2014
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12 years ago
The ordering process was simple and the delivery was prompt.
Product ordered arrived promptly. However, we were not sent a VAT invoice for the order and on enquiring by e-mail, a copy was supplied which did not show the company name (which I had given when I...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Liz,
Please accept my apologies over the difficulty you experienced trying to obtain a VAT Invoice for your recent order.
At the Post Office Shop, we do take our Customer Service incredibly seriously and the experience you had was not to a standard we would find acceptable. I will ensure that this does not happen going forwards.
One potential solution to this is to create a business account with the Post Office Shop, this would provide you with facilities such as bespoke invoicing.
If you would like to request the creation of a business account, please email service@postofficeshop.co.uk and place the email for the attention of myself.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Service was fast & efficient and the framed stamp collection was very well wrapped.
Only disappointment was that I couldn't get the Paraolympic collection as well as this was no longer available.
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