Payment went through but order was not processed. Support very slow to deal with the problem and gave refund instead of processing the order as requested, further delaying the order.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Daniel,
Thankyou for your feedback, all comments left by customers are valued.
I'm afraid that looking at your order I can see no evidence of there being a delay in receiving your items. Your order was placed on our warehouse system on 07.02.2014 and shipped on the same day.
If you have any more details you could provide to help with my investigation they would be welcomed as I will endeavour to prevent this happening in the future.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
That was the second order I placed after I received my refund. Indeed, that second order did arrive on time. However, I initially ordered on the 30th Jan and had to wait until 5th Feb before being informed that my order had been cancelled by the support team (NOT as I requested) and receiving a refund. Had I known that my order was not going to be fulfilled, I would not have waited so long to reorder.
For your reference for investigation, I sent an email entitled "Order problem" 30th Jan to your support email paypal@isaretail.com. The Paypal payment reference was ID46R10681P4617652D.
Thanks
Dan
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Daniel,
Thankyou for this information.
I will forward these details to our eCommerce team and request that they investigate the reasons why this order did not place sucessfully.
When I have a response I will contact you.
Kind Regards,
Sally
Post Office Shop Customer Care Team
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Daniel,
Please accept my apologies regarding the delay in responding to you.
Our eCommerce team have fully audited our ordering system and your original order was held in our order system and not passed over to our warehouse system due to a technical fault.
Once again, please accept my apologies over the inconvenience this caused. Our eCommerce team are working towards a process which prevents this from happening going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
Thank you for investigating the problem.
Product reviews
Date of purchase: 07/02/2014
0
Share
Trusted Customer
Feefo Verified
12 years ago
Good item at a very reasonable price and fast delivery
Item arrived with no name on the label just the address, not helpful in a house with 4 adults.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Mary,
Thankyou for your feedback.
Upon investigating your order it appears that a system error caused the name field in our addressing system to be omitted from printing on the address labels of parcels.
Our IT Team are aware of this and are looking into ways of preventing this happening going forward.
In light of the inconvenience this caused you, I am going to request that your delivery charge is refunded.
Kind Regards,
Sally
Post Office Shop Customer Care Team
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Mary,
Thankyou for your feedback.
Upon investigation of your order, it appears that a system error caused the name field in our addressing system to be omitted from printing on the address labels of parcels.
Our IT Team are aware of this and are looking into ways of preventing this happening going forward.
In light of the inconvenience this caused you, I am going to request that your delivery charge is refunded.
Kind Regards,
Sally
Post Office Shop Customer Care Team
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
