I placed my order and was given a 5/10 day delivery. When it hadn't arrived after about 2 weeks I contacted the postoffice shop and was told it was out of stock but expected in shortly. Again no...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Elizabeth,
Thankyou for your comments. Firstly, please accept my apologies for the delay in receiving your stamps.
Unfortunately, the delay in receiving your stamps was caused by Royal Mail exhausting their stock due to an underestimation of the high demand for this item.
Here at The Post Office Shop, we work closely with Royal Mail to ensure these occurrences are kept to a minimum and in light of this we did work with Royal Mail to ensure that delivery of stock to ourselves was prioritised over other vendors due to our close relationship with them.
We are also investigating the potential for limiting instances like this further going forward.
Kind Regards,
Kind Regards,
Sally
Post Office Shop Customer Care Team
Good Morning Brenda,
Thankyou for your comments. Please accept my apologies that the Esselte Lever Arch Files you order were not what you were expecting.
In light of your comments, I have forwarded them on to our Inventory Team and requested if there is any way we can be notified of changes such as this from our suppliers; allowing us to update the website and make customers aware.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Good Morning Brenda,
Thankyou for your feedback. Please accept my apologies that you are not completely satisfied with your signed Jane Austen stamp cover.
Would it be possible for you to expand on your views of this item so I can forward them to our collectibles team?
We have previously received good feedback for this product and I would like to give as much detail as possible.
On the other hand, I am happy that you were pleased with the levels of service you received.
Kind Regards,
Sally
Post Office Shop Customer Care Team
On ordering 1000 1st & 1000 2nd class stamps, why is there no 'roll' option instead of a pile of books of stamps?
Also, the website could be more straightforward for such a simple purchase.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
