Good Afternoon Peter.
Thankyou for your feedback. Firstly, please accept my apologies over the delay in receiving your stamps.
Upon investigation it appears that your parcel was mis routed to the incorrect delivery depot before being delivered to you.
As we did not deliver your parcel in the agreed timescale, I have requested that your delivery charge is refunded.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Service was very good, delivery ahead of estimated day. I have used this service a few times now, and it's always been well packaged and perfect delivery.
I won't use the Post Office again online - they charge VAT and delivery. The Royal Mail will get my orders. I'm disgusted.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Christine,
Thankyou for your feedback.
Here at the Post Office Shop, we aim to deliver the highest levels of Customer Service possible.
In light of your comments, I have forwarded them on to our Warehouse Team to investigate the possibility of using alternative ordering delivery methods where there is no charge for VAT or delivery.
Kind Regards
Kind Regards,
Sally
Post Office Shop Customer Care Team
Ridiculous booking system annoying customer rep. Messed up delivery and then accused me of being wrong. Continued to argue even when proof was supplied will not buy or recommend this company ever !!!
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Hussnain.
Firstly, thankyou for your comments. your feedback is valuable to help us deliver the best levels of service possible.
Upon investigation of your order I can see that our courier had problems delivering your items as they were initially unable to locate you premises. however, I can see that this was addressed and your order was delivered the following day.
With regards to the Snopake Eligo expanding file you purchased, please accept my apologies that it wasn't what you expected. We have had very good feedback in the past for this product.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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