No information given regarding out of stock items, either on website or as a follow up email. Had to chase products several days later before I was told they were out of stock by call centre...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Mark,
Thank you for your comments. Please accept my apologies for any inconvenience caused by a delay in receiving your items.
In light of your feedback, I have forwarded your order details to our inventory team to check the stock levels of this item on the date you ordered it.
Once I have received this information and further investigated your order I will respond again with my findings.
Kind Regards,
Kelly
Customer Care Team
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Mark,
I have received a response from our inventory team and I can confirm that your letter trays were out of stock at the time you ordered them.
The Post Office Shop strives to delivery the highest levels of customer service possible and as such an online prompt on our website would have indicated these items were out of stock at that time.
However, I appreciate that the lack of communication your received from our customer service team is unacceptable. I have forwarded your order details and your feedback to the customer services department and requested that they investigate a way to more proactively inform customers in situation such as this going forward.
Once again please accept my apologies for any inconvenience.
Kind Regards,
Kelly
Customer Care Team
Visit the web-site for specific HP products because of price. Range is good and price is right for browsing add ons. Have brands I don't use but have bought.
The only problem I had was with the delivery. I ordered 2 sheets of 100 2nd class stamps. The delivery arrived within 2 days but the driver must have made only a cursory attempt to make us hear (my...
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