Very easy to use the website and find what I wanted and items were delivered promptly.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Lynn,
Thankyou for your feedback. Please accept my apologies over any inconvenience this may have caused.
In all honesty, your feedback has surprised me as we have previously had positive feedback about this product. However, I am pleased that you are happy with the service you have received from the Post Office Shop.
Kind Regards,
Sally
Post Office Shop Customer Care Team
ok, sometimes people make mistakes when they are sending out goods ordered, and yes, that is what happened this time. It's a pity that there isn't an easier system in place for sending back goods...
Read more
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Jane,
Thankyou for your feedabck. Please accept my apologies over any inconvenience this may have caused.
Here at the Post Office Shop, we strive to deliver the highest levels of service we possibly can to our customers. In this instance with your receiving an item that was of value, we requested that a courier collected them to ensure they were returned.
However, I can appreciate that may have not been convenient for you and in light of this, I have forwarded your feedback onto our Customer Service team and ask them to investigate alternative processes to put in place going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Product reviews
Date of purchase: 01/06/2014
0
Share
Trusted Customer
Feefo Verified
12 years ago
Ordered at 3pm and delivered at 7.30am next day. How quick is that. Excellent response.
Good Morning Michael,
Thankyou for your comments. Please accept my apologies over any inconvenience this may have caused.
I am slightly surprised by your comments as we have previously had positive feedback about this product. However, I will forward your comments on to our inventory team and product manager to consult our supplier about this.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Postage very expensive. When I enquired why it couldn't be sent by ordinary Royal Mail (much much cheaper) I was simply told "we don't do that". There was no attempt to take my feedback on board,...
Read more
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Mike,
Thank you for your comments.
Here at the Post Office Shop, we do strive to provide our customers with the highest levels of service possible.
In light of your feedback, I will forward your comments to our logistics team and request that alternative methods of delivery are investigated.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
Sally,
Thank you for your reply. What a shame my comments weren't taken seriously by your customer service team in the first place. If they had been there would have been no need for me to leave negative feedback. Perhaps you should administer a sharp kick to your customer service team too, as they were very unhelpful.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Mike.
Thankyou for your response.
I will forward your comments to our Customer Service Team and advise that speaking to our customers in this manner is totally unacceptable.
Once again, please accept my sincere apologies over this matter.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Good Afternoon Mark,
Thankyou for your feedback. I can see from looking into your order that there was a problem with the Spirosort files and we replaced them for you free of charge.
Do you have any more feedback regarding your order?
Kind Regards,
Sally
Post Office Shop Customer Care Team
I wanted dark green files, as indicated on the website. Light green were delivered and whoever I spoke to insisted they were correct. No they weren't! I was then sent more of the wrong colour -...
Read more
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Diane,
Thankyou for your comments. Please accept my apologies over any inconvenience this ma have caused.
In light of your feedback. I have forwarded your order details to our inventory team and asked them to liaise with the manufacturer to obtain a product image which accurately reflects the correct shade of green that these files are.
Kind Regards,
Sally
Post Office Shop Customer Care Team
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
