Thank you for taking the time to share your experience with the WR216E. We're sorry to hear that the mower wasn't a suitable fit for your lawn layout. The Vision model does rely on defined lawn edges for navigation, and we understand how this may not have been clear upfront.
We appreciate your feedback, and we’ll ensure it’s passed on to the relevant team to help improve how this information is presented. Transparency is important to us, and we’re always looking for ways to better support our customers in choosing the right model for their needs.
We're glad to hear the returns process went smoothly, and we appreciate you giving the product a try.
If you need help finding a model better suited to your lawn in the future, our customer service team would be happy to assist.
