Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about the challenges you've experienced, and we appreciate you giving the mower a chance despite the difficulties.
You’ve raised several important points that we take seriously:
Garden Terrain & Mowing Performance: Uneven or lumpy ground can indeed affect the mower’s performance, especially when the grass is dry and straw-like. We recommend a bit of ground leveling or compacting if possible, and you're absolutely right — once the grass recovers, performance typically improves.
App Setup Experience: We're very sorry the connection process was so frustrating. Your experience with the QR code placement and the lack of clarity around alternative options (like the code on the manual) is exactly the type of feedback we need to streamline setup instructions and app design. You're right — a simpler method such as local web-based setup could make a world of difference, and we’ve passed this on to our development team.
App Control & Recovery Features: Your suggestion about remote recovery or manual driving via the app is both insightful and valid. Our team is actively exploring ways to improve app interactivity, including remote directional control and smarter recovery behaviors when the mower gets stuck.
We’re glad to hear you’re still working with the mower and hopeful that with some garden adjustments it will start to meet your expectations. In the meantime, please don’t hesitate to reach out to our support team — they’d be happy to walk through any persistent issues or offer setup guidance.
Thanks again for helping us improve.
