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WoolOvers Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TC

Trusted Customer

9 years ago

What Trusted Customer said about WoolOvers:

Great company - reliable

Products that I purchased are outstanding. Well packaged and timely shipping.

Product reviews

Date of purchase: 18/04/2017

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TC

Trusted Customer

9 years ago

What Trusted Customer said about WoolOvers:

Great products... what happened in delivery??

Quality of WoolOvers products is outstanding. The order received this time, however, came in a fully opened plastic bag that had been taped shut with clear tape and with two sweaters inside instead...

Customer Care Team

WoolOvers

9 years ago

Thank you for your feedback and we would like sincerely apologise that you have not received your order in full. It appears a Member of our Customer Service team have contacted you directly to resolve this issue. In the meantime if you do have any further queries please do not hesitate to contact us.

TC

Trusted Customer

9 years ago

Further contact with the WoolOvers Customer Service Team resulted in a request by the Team member for me to check the perimeter of my home for the missing sweaters. No other response has been forthcoming from this company concerning followup with the delivery service, nor has there been any offer to reimburse me for product not received. The order was delivered to my door in a fully opened plastic bag that had been sloppily taped shut with wide clear tape. A link somewhere between packaging and the full shipping process broke down, and I am out the purchase price of two sweater vests. The quality of WoolOvers products is outstanding. The delivery service is unreliable, as discovered in this experience. My "bad" rating of WoolOver;s Service stands.

Customer Care Team

WoolOvers

9 years ago

Good morning and thanks for your response. We do apologise that you received an incomplete order. Whilst we are still chasing this matter up with the courier, we are now going to send you replacements for the two missing sweaters. We are sorry for the inconvenience, and we hope this parcel reaches you intact.

Product reviews

Date of purchase: 14/02/2017

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Trusted Customer

9 years ago

Lovely, soft wrap with tiny cables. Light weight for an extended season.

I used the chat function to ask a question about an item. The reply was quick and was key to allowing me to purchase what I wanted.

Product reviews

Date of purchase: 18/04/2017

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TC

Trusted Customer

9 years ago

What Trusted Customer said about WoolOvers:

Great, thank you!

Product reviews

Date of purchase: 18/04/2017

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TC

Trusted Customer

9 years ago

What Trusted Customer said about WoolOvers:

I love everything about your products except the inconsistency of sizing. I want to know that when I order a size I can depend on it being the same size as the last time.

Product reviews

Date of purchase: 23/02/2017

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TC

Trusted Customer

9 years ago

What Trusted Customer said about WoolOvers:

Nice sweaters

Good

Product reviews

Customer Care Team

WoolOvers

9 years ago

Thank you for your feedback and we are very sorry to hear you have received a garment which did not fit. We do try our best to ensure that the right size is selected when customers create their order with us. We provide sizing charts for all items online and we have a system on our website that does warn customers when they are looking at unisex sized items. We are still currently in the process of phasing out all our unisex sizing and introducing just Men’s and Women’s sizes. If you do have any further questions or concerns, please do not hesitate to contact us.

Date of purchase: 08/03/2017

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Trusted Customer

9 years ago

your advertising is somewhat vague if not deceptive. more clarity needed!

3 of 4 agents were very good, helpful. one needs a brain transplant. advertising is vague at best deceptive at worst. you must more carefully distinguish between men and women styles.stuck with...

Date of purchase: 16/03/2017

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TC

Trusted Customer

Maryland

9 years ago

What Trusted Customer said about WoolOvers:

Perfect sweaters for my mom

Thank you for offering your wonderful sweaters to U.S. customers. My mother is 96 and loves your wool cardigans with pockets. Making them machine washable is ideal. Ordering and shipping is easy,...

Product reviews

Date of purchase: 16/03/2017

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TC

Trusted Customer

9 years ago

What Trusted Customer said about WoolOvers:

Order takes waaaay too long to receive. Sweater is of poor quality. The zipper doesn't work well and keeps getting caught on the fabric. The material that attaches the zipper to the garment has...

Customer Care Team

WoolOvers

9 years ago

Thank you for your feedback and we are very sorry to hear you experience with WoolOvers has not been satisfactory. if possible, please send a picture of the faults along with a covering note to info@woolovers.com. The photo of the garment will be examined and then you will be contacted with the course of action to be taken. If you have any further queries please do not hesitate to contact us.

Product reviews

Customer Care Team

WoolOvers

9 years ago

Thank you for your feedback and we are very sorry to hear you experience with WoolOvers has not been satisfactory. if possible, please send a picture of the faults along with a covering note to info@woolovers.com. The photo of the garment will be examined and then you will be contacted with the course of action to be taken. If you have any further queries please do not hesitate to contact us.

Date of purchase: 14/03/2017

0

Trusted Customer

9 years ago

.....

Product reviews

Date of purchase: 14/03/2017

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WoolOvers Reviews

Womens Cashmere and Merino Embellished Crop Crew CardiganMore reviews of this product (4)View product websiteAbsolutely beautiful. Appreciate the packet of extra button and embellishment. Gorgeous quality.

Mens Lambswool VestMore reviews of this product (262)View product websiteUnresolved delivery issues. Follow up from a WoolOvers Team member resulted in a request by that member for me to check the perimeter of my home for the missing sweater vests. No refund has been...Read more

Mens Lambswool VestMore reviews of this product (262)View product websiteSee above review as written.

Mens Lambswool VestMore reviews of this product (262)View product websiteIt did not arrive in the package I received.

Mens Lambswool VestMore reviews of this product (262)View product websiteIt did not arrive in the package I received.

Womens Cashmere and Merino Cable Buttoned Poncho and ShrugMore reviews of this product (5)View product websiteBeautifully made and so very soft. The light weight makes this wearable in multiple seasons.

Womens Lambswool Waterfall CoatiganMore reviews of this product (12)View product websiteFast delivery, great customer service!

Womens Lambswool Textured Crew Neck SweaterMore reviews of this product (4)View product websiteGreat value, thank you!!!

Womens Cashmere and Cotton V Neck CardiganMore reviews of this product (3)View product websiteThe products are lovely. I enjoy my collection.

Womens Cashmere and Cotton V Neck CardiganMore reviews of this product (3)View product websiteThe perfect style and weight for cool evenings in the spring and summer. They should travel well and come out of the suitcase in good condition.

Womens New Cashmere Crew Neck SweaterMore reviews of this product (10)View product websiteThe knits are outstanding and wear very well.

Womens New Cashmere Crew Neck SweaterMore reviews of this product (10)View product websiteSoft fabric in every combination of yarns, and a good selection of colors. I would like to have them in a smoother finish.

Womens New Cashmere Crew Neck SweaterMore reviews of this product (10)View product websiteI love the sweaters and enjoy wearing them. I look forward to a greater selection of short-sleeve choices.

Unisex Cashmere and Merino Crew Neck SweaterMore reviews of this product (20)View product websiteThis one was very large. My fault I didn't see it was Unisex which means "men's" size. I'm giving it as a gift.

Womens Cashmere and Merino Cowl Neck SweaterMore reviews of this product (9)View product websiteLooks great on me. The Navy color collects lint a lot. The lighter blue does not.

Womens Cashmere and Merino Cowl Neck SweaterMore reviews of this product (9)View product websiteEveryday great work sweater.

Womens Cashmere and Merino Split Collar Button Neck SweaterMore reviews of this product (9)View product websiteI wasn't sure on this one. But I really like it! I opened all the buttons for a full collar.

Womens Cashmere and Merino Scoop Neck SweaterMore reviews of this product (17)View product websitePerfect winter white for my complexion. Basic and classic.

Womens Pure Wool Guernsey Long Crew Neck CardiganMore reviews of this product (14)View product websiteComfortable and warm, this cardigan comes in lovely colors. I love that you can machine wash it. The pockets are perfect.

Mens Cashmere and Cotton Zip Through CardiganMore reviews of this product (11)View product websiteZipper coming off the sweater after wearing it twice! Zipper keeps catching on fabric. Low quality!

Womens Cashmere and Merino Luxurious Crew Neck CardiganMore reviews of this product (32)View product website............................

Womens Cashmere and Merino Luxurious V Neck CardiganMore reviews of this product (23)View product website............................

Womens Cashmere and Merino Crew Neck SweaterMore reviews of this product (26)View product website..........................

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