I have been a faithful customer of Woolovers for nearly two years but I am now reluctant to buy from them for two reasons:
1. They have changed their sizings. I used to be able to buy with confidence...
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Customer Services FR
WoolOvers
9 years ago
Dear Louis,
Thank you for your comment.
Regarding the sizing of your item, please note that we have changed our styles and now only offer Men or Women styles. All our Unisex garments have been discontinued and new items have been resized in order to offer styles truer to size. You can check the sizing guide for guidance on sizes or call our Customer Service team which can help you choose the right size for you.
Our delivery option to France has been updated with a new carrier. Deliveries are now quicker (within 4 days) and have a tracking number. This was implemented to improve our delivery service to France and avoid the loss of parcels through the French postal service.
If you wish to use the French postal service for your order, you do so by calling our Customer Service to place your order on phone.
With kind regards,
The WoolOvers Team
TC
Trusted Customer
9 years ago
Thanks. I did speak with your customer services after the size changes but, jointly, we could not decide on the correct new size for the garment. Likewise the inconsistencies between the .fr and .com site sizing charts did not help. As for 'truer to size', your old L size fitted me very well; the new XL seems almost the same. That's all we need to know.
Sorry to hear of your problems with our Post Office. We live in interesting times.
But, hey, I'm on you side. You sell great products and I'm awash with them.
Bonne continuation,
Louis
Product reviews
Date of purchase: 20/04/2017
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TC
Trusted Customer
9 years ago
What Trusted Customer said about WoolOvers:
les vêtements sont de bonne qualité. Il en résulte un bon rapport qualité/prix. Livraison rapide. Bref, dans l'ensemble je suis satisfaite de mes achats.
Cela fait plus de deux ans que je passe commande chez eux et j'y reviens toujours parce que les produits sont de bonne qualité. Les délais de livraison sont respectés.
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