No response from Wipertech about a refund despite sending them numerous emails and phone calls. They keep saying someone will be in touch about how to get refund. No one actually reaches out, so I...
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Jean
Wipertech AU
1 month ago
Hi, sorry to hear things haven't gone as smoothly as we'd have liked.
I've done a review of your interaction. I can see you contacted us on Monday, and we did reach out the following day, Tuesday, to offer further assistance on your concern.
Whilst we offer a comprehensive 1-year warranty that we'll always honour, we do sometimes recommend customers try strategies or send photos to fix any reported issues before organising replacements. This is less about avoiding a replacement and more about helping customers identify and tackle the root cause of the issue.
Of course, if these suggestions ever don't help, we'll always happily organise a replacement or refund, and I can see that your refund has been processed already.
If you have any other questions or need further assistance, just let us know.
Cheers,
Wipertech Team
Product reviews
Jean
Wipertech AU
1 month ago
Hi, sorry to hear things haven't gone as smoothly as we'd have liked.
I've done a review of your interaction. I can see you contacted us on Monday, and we did reach out the following day, Tuesday, to offer further assistance on your concern.
Whilst we offer a comprehensive 1-year warranty that we'll always honour, we do sometimes recommend customers try strategies or send photos to fix any reported issues before organising replacements. This is less about avoiding a replacement and more about helping customers identify and tackle the root cause of the issue.
Of course, if these suggestions ever don't help, we'll always happily organise a replacement or refund, and I can see that your refund has been processed already.
If you have any other questions or need further assistance, just let us know.
Cheers,
Wipertech Team
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