Decent service as the delivery of the product was within the time specified.
Product reviews
Brian
Wipertech AU
1 month ago
Hi Steve,
Thank you for taking the time to share your feedback with us. I'm sorry to hear that the wiper blades didn't meet your expectations, and that the box appeared to have been opened. We always aim to deliver a great experience, and I'm sorry we missed the mark this time.
We'd love the opportunity to make things right for you. If you'd like, we can arrange a replacement set or discuss other options to resolve this for you. Please let us know what works best for you, and we'll get it sorted as quickly as possible.
Your feedback is important and helps us improve. If you have any other questions or need further assistance, just let us know.
Take care and have a great day!
--
Support@wipertech.com.au
Don't reply to emails, especially when theres a real issue.
Marry
Wipertech AU
1 month ago
Hi,
We’re really sorry to hear you didn’t receive a response after reaching out. That’s not the experience we want for our customers.
Not to worry — our warranty includes a perfect fitment guarantee, and we will have this resolved immediately.
I’ve sent you an email directly so we can confirm the details and get this sorted quickly.
Cheers,
Wipertech Team
Product reviews
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Marry
Wipertech AU
1 month ago
Hi,
Thank you for your feedback on your wipers.
I’m sorry to hear the blades are leaving a dead zone on the outward wipe. It sounds like the blades may not be sitting correctly against the windscreen, and we’d like to check the fitment for your specific vehicle.
Not to worry — our warranty includes a perfect fitment guarantee. We will have this resolved immediately.
I’ve sent you an email directly so we can confirm the details and get this sorted quickly.
Cheers,
Wipertech Team
Marry
Wipertech AU
1 month ago
Hi,
Thank you for your feedback on your wipers.
I’m sorry to hear the blades are leaving a dead zone on the outward wipe. It sounds like the blades may not be sitting correctly against the windscreen, and we’d like to check the fitment for your specific vehicle.
Not to worry — our warranty includes a perfect fitment guarantee. We will have this resolved immediately.
I’ve sent you an email directly so we can confirm the details and get this sorted quickly.
Cheers,
Wipertech Team
Wipertech did not acknowledge warranty claim and has not yet acted on the support call
Jean
Wipertech AU
1 month ago
Hi , thank you for sharing your feedback with us. I'm really sorry to hear about your experience with our warranty support and the fitment issue with your wiper blades.
Upon reviewing, your message on Monday was replied to on the next business day, Tuesday, and I can see that your replacement is already on its way.
Please let us know how you go with the replacement and if you have any other questions or need further assistance.
Take care and drive safe!
Cheers,
Wipertech Team
Product reviews
Jean
Wipertech AU
1 month ago
Hi , thank you for sharing your feedback with us. I'm really sorry to hear about your experience with our warranty support and the fitment issue with your wiper blades.
Upon reviewing, your message on Monday was replied to on the next business day, Tuesday, and I can see that your replacement is already on its way.
Please let us know how you go with the replacement and if you have any other questions or need further assistance.
Take care and drive safe!
Cheers,
Wipertech Team
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