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West Brom Building Society Reviews

https://www.westbrom.co.uk/

Rated

Exceptional

Service

4.7

4,856

741

114

5,883

ratings over the past year

Displaying all 5,883 reviews

John Sprigg

11 months ago

Date of purchase: 22/07/2024

What John Sprigg said about West Brom Building Society:

Excellent

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John Carpenter

Shrewsbury

11 months ago

Date of purchase: 20/07/2024

What John Carpenter said about West Brom Building Society:

Excellent customer service.

The young lady who served me was very polite, friendly and efficient. She guided me through my transaction explaining why there were penalties, how much they would be, and how they would be...

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Trusted Customer

11 months ago

Date of purchase: 19/07/2024

Excellent customer service. Can’t fault it

Although I had an issue as I phoned to cancel and the account was opened anyway. The service was excellent and quickly rectified.

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Trusted Customer

11 months ago

Date of purchase: 17/07/2024

Excellent service.

Quick, efficient, knowledgeable, happy to give their time for you, None judgmental.

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Trusted Customer

11 months ago

Date of purchase: 17/07/2024

WILL BE BACK ….

Very friendly, very patient, very informative. All with smiles.

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Trusted Customer

11 months ago

Date of purchase: 20/07/2024

All I needed to know

Just Right

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Trusted Customer

11 months ago

Date of purchase: 19/07/2024

Unprofessional

My first mortgage appointment was cancelled the second appointment was on the wrong day finally they called on the right day and time. Very frustrating trying to get a mortgage advisor appointment....

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Grace

West Brom Building Society

11 months ago

Thank you for your feedback. I'm sorry your experience with us wasn't up to our usual high standard, I will share your feedback with the relevant team. If you require any further assistance, please get in touch with us on 0345 241 4526. Thanks, Grace.

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Charles Webb

Birmingham b129pb

11 months ago

Date of purchase: 19/07/2024

What Charles Webb said about West Brom Building Society:

Could not have been better no

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Frederick Tebbs

11 months ago

Date of purchase: 19/07/2024

What Frederick Tebbs said about West Brom Building Society:

staff always pleasant and offer assistance when it is requested .

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Trusted Customer

11 months ago

Date of purchase: 18/07/2024

I use a lot of your branchs,and find the staff very friendly and helpful.very good,service.

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About West Brom Building Society

At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.

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0345 241 3785

Head Office, 2 Providence Place, West Bromwich, West Midlands, B70 8AF, United Kingdom