Girls are always helpful and polite. Its a pleasure to bank there .
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Trusted Customer
Feefo Verified
4 months ago
Excellent communication got all the information in just one call!
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Trusted Customer
Feefo Verified
4 months ago
A happy customer
I went into the branch to close my account as I find it difficult to get into branch to make deposits. The lady who dealt with me was very pleasant and so helpful. She explained that I could set up...
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MH
Michael Hadlington
Feefo Verified
4 months ago
What Michael Hadlington said about West Brom Building Society:
The counter staff very helpful nothing was too much trouble
.,excellent service. By
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Trusted Customer
Feefo Verified
4 months ago
Excellent
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Trusted Customer
Feefo Verified
4 months ago
Very helpful staff
Excellent. The adviser was very helpful indeed and helped me with a query when transferring money/
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Trusted Customer
Feefo Verified
4 months ago
Very Good
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Trusted Customer
Feefo Verified
4 months ago
A 5 Star Service at all times.*****
West Brom customer Service, especially in Great Bridge is 5 Star *****
The staff are always friendly and extremely helpfull. Thank you to All the staff.
The Website is wasy to use and very well...
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Laj
West Brom Building Society
4 months ago
Thanks for your feedback. We’re really pleased to hear our colleagues were friendly and helpful and our website was easy to use. We appreciate you taking the time to share your experience. I’ll pass this onto the branch. - Laj
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Trusted Customer
Feefo Verified
4 months ago
A positive experience at WB Shrewsbury
I needed an important, last-minute money move carrying out with a "cooling off" period about to run out. Charlotte's cool head did the trick!
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JB
James Butcher
Feefo Verified
GBR
4 months ago
What James Butcher said about West Brom Building Society:
West Bromwich Remortgage
My five-year fix with the West Brom was coming to an end. I'd been very happy with the service which I'd received, so I didn't feel the need to switch mortgage providers. I signed up for another...
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Jo
West Brom Building Society
4 months ago
Thanks James for your feedback. I’m really pleased you’re happy with the service and you’ve signed for another fixed term mortgage. It’s great to know this was arranged quickly and you got a good rate too. - Jo
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.